Tips: Listen for the booking problem described by the customer: the process stops at the first page.

Why the other options are wrong:

• Tour information was not available on the website.: The customer has found the website but cannot complete the booking; missing tour information is not the stated problem.
• There were no self-drive tours in USA.: The agent offers self-drive tours, so their absence is not the problem.
• First page of the blog was not loading.: The page belongs to the booking website, not a blog.

Correct Answer: The customer read an advertisement in the newspaper.

Why this is correct: The customer says the agency was advertised in the newspaper.

Correct Answer: It would begin in Los Angeles and cover theme parks.

Why this is correct: The first tour starts in Los Angeles and includes time for theme parks.

Tips: Listen for the detail that answers this question: It would begin in Los Angeles and cover theme parks.

Why the other options are wrong:

• First tour would begin in San Francisco.: San Francisco is a later stop; this tour starts in Los Angeles.
• Visit to museum was a significant feature of the first tour.: Theme parks are mentioned for the first tour, not a significant museum visit.
• It would start next week in California.: The agent does not specify a departure next week.

Correct Answer: There is a choice to stay in a lodge or campsite area.

Why this is correct: The Yosemite stop offers a lodge or campsite.

Tips: Listen for the detail that answers this question: There is a choice to stay in a lodge or campsite area.

Why the other options are wrong:

• All the guests will be accommodated in a nearby hotel.: A hotel is not the accommodation choice offered at this stop.
• There are plenty of guest rooms available.: The agent offers a lodge or campsite rather than describing available guest rooms.
• There are hutments near the town.: Hutments near a town are not the offered choices.

Correct Answer: Hearst Castle can be visited during the tour from San Francisco.

Why this is correct: Hearst Castle is on the road near Cambria, so a stop is possible.

Correct Answer: The customer has enough opportunities to shop at home.

Why this is correct: Shopping does not interest the customer because there are enough opportunities to shop at home.

Correct Answer: They can enjoy sunbathing and swimming there.

Why this is correct: Andy declines the zoo suggestion and says the group wants time for sunbathing and swimming instead.

Correct Answer: The customer has not decided yet.

Why this is correct: Andy will get back after reading the brochure, so no tour is chosen yet.