Tips: Listen for the speaker's own view, not the views of the groups the speaker describes.

Why the other options are wrong:

• keep virtual care for remote patients and see city patients in person first.: Supporters mention rural and northern communities. The speaker divides cases by how simple or complex they are, not by where patients live.
• offer virtual visits first and bring patients in when symptoms are unclear.: This is how the Saskatchewan pilot works. The speaker goes further and wants in-person visits first for complex or ambiguous conditions.
• expand virtual care to save money and keep in-person care for emergencies.: The pilot showed only modest savings. The speaker wants in-person care first for complex or ambiguous conditions, not only for emergencies.

Correct Answer: cut missed appointments and saved patients hours of travel.

Why this is correct: Proponents say the shift reduced missed appointments. They also say it saved patients hours of travel.

Tips: Match each idea to the group that says it.

Why the other options are wrong:

• cut wait times and eased the pressure on hospital staff.: Long wait times and staff shortages are problems from the introduction. Nobody says virtual care solved them.
• eased budget pressures and saved hospitals money.: Budget pressures are a problem named in the introduction. Proponents talk about benefits for patients, not savings for hospitals.
• improved diagnoses and cut visits to emergency.: Nurses' unions warn that some conditions are being misdiagnosed. Better diagnoses is the opposite of what the critics say.

Correct Answer: the nurses' unions' warning about skipped exams.

Why this is correct: Right after the nurses' warning, the speaker says the concern is not purely theoretical. The neighbour's story is the real example that backs it up.

Tips: Ask which claim the story is used to support, not just what happens in it.

Why the other options are wrong:

• the supporters' point about better access.: The story is not about easier access. The neighbour had a virtual appointment and still ended up in emergency.
• Dr. Patel's comment about follow-up visits.: Dr. Patel talks about follow-up visits and routine medication reviews. The neighbour's appointment was for persistent chest discomfort.
• the pilot's findings on emergency admissions.: The pilot's findings come later, in Saskatchewan. The story is told right after the nurses' warning, as an example of it.

Correct Answer: modest savings, but no drop in emergency admissions.

Why this is correct: The early data showed modest cost savings, but emergency admissions did not go down. So virtual care can help, but only within tight limits.

Tips: Keep each result linked to what it measured, and check whether it went up, went down or stayed the same.

Why the other options are wrong:

• no real savings, but shorter wait times.: The pilot did save some money. Its data say nothing about wait times.
• modest savings, but only a small drop in emergency admissions.: There was no drop in emergency admissions at all. The speaker says there was no reduction, not a small one.
• modest savings, but no drop in wait times.: The pilot data say nothing about wait times. They report cost savings and emergency admissions.

Correct Answer: is often overlooked but worth taking seriously.

Why this is correct: The speaker says the middle position tends to get less attention. Then the speaker explains it and ends with a view close to it.

Tips: For attitude questions, listen for the speaker's own comment on a view, not just the view itself.

Why the other options are wrong:

• is now widely discussed and worth taking seriously.: The speaker values the middle position, but says it tends to get less attention. It is not widely discussed.
• gets little attention, and rightly so.: The speaker does not think the lack of attention is fair. The speaker explains the middle position and ends with a view close to it.
• sounds good in theory but has not been tested yet.: The speaker reports early data from a real pilot in Saskatchewan. So the idea has been tried, at least in one place.

Correct Answer: more than twice as common as virtual consultations.

Why this is correct: Roughly 30% of physician consultations in 2021 were virtual. So about 70% were not, which is more than twice as many.

Tips: When a speaker gives a share of a total, think about what the rest of the total must be.

Why the other options are wrong:

• less common than virtual consultations.: Only about 30% were virtual. That means most consultations were still not virtual.
• about as common as virtual consultations.: About 30% against about 70% is not an even split. The other kind was more than twice as common.
• about thirty times as common as virtual consultations.: Thirty is the percentage of virtual consultations, not a number of times. In 2021 the split was about 70% to 30%.