Tips: Separate the speaker's own plan from the points made by other people in the report.

Why the other options are wrong:

• accept a basic level of French instead of full fluency.: Dr. Tremblay says bilingual skill is about readiness, not perfection. She means roles that deal with the public, not the speaker's plan for other roles.
• require French only in offices in Quebec and New Brunswick.: Quebec and New Brunswick come up in the supporters' part. The speaker's plan is about the needs of each role, not about provinces.
• require staff to learn French within a set time after hiring.: The speaker only says other positions could offer training. There is no rule that staff must learn French by a deadline.

Correct Answer: may be transferred or promoted across regions.

Why this is correct: Supporters link fairness to staff moving around the country. Employees may be transferred or promoted across regions, so both languages keep service fair and continuous.

Tips: Notice which reason is tied to which claim. A point can be true in the report but support a different claim.

Why the other options are wrong:

• often deal directly with members of the public.: Dealing with the public is part of Dr. Tremblay's point about readiness. It is not the reason supporters give for fairness.
• are mostly based in the Ottawa-Gatineau area.: Ottawa-Gatineau is mentioned at the start to show how big the employer is. It is not given as a reason for fairness.
• often serve the public in Quebec and New Brunswick.: Supporters say French service is practical in Quebec and New Brunswick. They do not say that this is why staff make service fairer.

Correct Answer: that more bilingual staff help departments serve people in their language.

Why this is correct: The report found fewer complaints about language access in departments with more bilingual staff. This backs the supporters' view that bilingual staff help serve people properly.

Tips: Ask what the evidence actually measured, and which claim that result can support.

Why the other options are wrong:

• that readiness, not perfect French, gives better results in public roles.: Readiness rather than perfection is Dr. Tremblay's opinion. It comes after the report and is not a measured result.
• that service stays steady when bilingual staff move across regions.: Staff moving across regions is a reason supporters give. The report does not measure what happens when staff move.
• that French services are used heavily in Quebec and New Brunswick.: Supporters say French service is practical in Quebec and New Brunswick. The report does not measure how much it is used.

Correct Answer: can screen out talented people from certain regions.

Why this is correct: Critics say talented people from the West and North are screened out. The speaker then gives the example of a neighbour in Alberta who was rejected because of French.

Tips: Think about what the story is meant to show, not only what happens in it.

Why the other options are wrong:

• can slow down hiring across the public service.: Slower hiring is a point made later, by people who question the rule. The neighbour was rejected, not delayed.
• can block promotions for staff who move between regions.: Staff moving between regions comes from the supporters' part. The neighbour was applying for a first job, not a promotion.
• can narrow the range of experience among staff.: Less variety of experience is also a later point. The neighbour story is given as an example of people being screened out.

Correct Answer: They find it discouraging and somewhat outdated.

Why this is correct: Critics say the rule feels discouraging. They also call it outdated, but only to some extent, so their judgment is not total.

Tips: Listen for the exact feeling words, and for small words that make a claim stronger or weaker.

Why the other options are wrong:

• They find it discouraging and somewhat unrealistic.: The feeling is right, but critics call the rule outdated. They never say it is unrealistic.
• They find it frustrating and somewhat unrealistic.: Critics do not say the rule is frustrating or unrealistic.
• They find it frustrating and somewhat outdated.: The judgment is right, but the feeling critics name is discouraging, not frustrating.

Correct Answer: About 280 complaints.

Why this is correct: The report says complaints dropped by almost 30%. A drop of about 30% from 400 leaves about 280 complaints.

Tips: Work out the size and the direction of the change before you calculate.

Why the other options are wrong:

• About 320 complaints.: This uses the Census figure of 19.6%, which is about French as a mother tongue. It is not the change in complaints.
• About 520 complaints.: This adds 30% instead of taking it away. The report says complaints dropped.
• About 480 complaints.: This uses the wrong figure and also adds it. Complaints went down by almost 30%.