Tips: Listen for what the speaker says governments should do.

Why the other options are wrong:

• should keep operating, with governments asking the platforms to treat their workers fairly.: The speaker wants governments to ensure that workers get minimum protections. Just asking platforms to be fair is much weaker than that.
• should keep operating, with governments making sure workers get the same benefits as employees.: Critics list benefits that gig workers often lack. But the speaker asks only for minimum protections, not the same benefits as employees.
• should keep operating, with governments limiting the pressure apps put on workers.: Labour groups describe pressure from the apps. But the speaker never asks governments to limit that pressure.

Correct Answer: students, newcomers and parents.

Why this is correct: Supporters name three groups who gain from choosing their own hours. These groups are students, newcomers and parents.

Tips: Note each group of people the supporters name.

Why the other options are wrong:

• students, parents and retirees.: Students and parents are on the list. Retirees are never mentioned, and newcomers are missing from this choice.
• newcomers, parents and retirees.: Newcomers and parents are on the list. Retirees are never mentioned, and students are missing from this choice.
• newcomers, retirees and full-time workers.: Supporters talk about people who struggle to find full-time jobs, not people who already have them. Retirees are never mentioned.

Correct Answer: A 2023 report on how many workers worried about their weekly income.

Why this is correct: The 2023 report tells us how many gig workers felt worried about steady income each week. This backs up the critics' point about insecurity.

Tips: When a report is mentioned, note exactly what the workers said in it.

Why the other options are wrong:

• A 2023 report on how many workers lost access to better-paying shifts.: Better-paying shifts come up in one courier's story, not in a report. No numbers are given about them.
• A 2023 report on how many workers had no paid sick days.: Critics do say workers often lack paid sick days. But no report or number is given for that point.
• A 2023 report on how many workers wanted traditional full-time jobs.: Full-time jobs come up in the supporters' part. The report is not about workers wanting full-time jobs.

Correct Answer: a courier in Montreal who felt pushed to deliver in a snowstorm.

Why this is correct: The speaker met a DoorDash courier in Montreal who felt pressured to deliver in a snowstorm. This story supports the point about control.

Tips: Listen for where each example takes place and who it is about.

Why the other options are wrong:

• a driver in Mississauga who felt pushed to stay online at night.: The Mississauga driver is the speaker's friend, and he likes his freedom. He is an example for the supporters, not for this point.
• a driver in Toronto who felt pushed to work in a snowstorm.: Toronto is named only as a place where the apps are popular. The snowstorm story was about a courier in Montreal.
• a driver in Vancouver who felt pushed to work in heavy rain.: Vancouver is named only as a place where the apps are popular. The story was about a courier in a Montreal snowstorm, not a driver in the rain.

Correct Answer: patriotic, treating fairness at work as a value Canadians share.

Why this is correct: The speaker says 'As Canadians, we pride ourselves on fairness at work'. Speaking as 'we' for all Canadians sounds patriotic and presents fairness as a shared value.

Tips: Tone comes from word choice, so notice the exact words the speaker uses about Canadians.

Why the other options are wrong:

• proud, claiming Canada treats gig workers more fairly than other countries.: The speaker is proud of fairness as a Canadian value. But the speaker never compares Canada with other countries or says gig workers are already treated fairly.
• grateful, thanking governments for protecting fairness at work.: It is the middle-ground group that supports recent government efforts. The speaker does not thank governments here.
• disappointed, saying Canadians no longer honour fairness at work.: The speaker does not blame Canadians. The speaker speaks of fairness with pride.

Correct Answer: a food courier using an app in British Columbia.

Why this is correct: The report says these standards are for app-based delivery workers in British Columbia. A food courier using an app there fits this description exactly.

Tips: Note exactly which workers and which place each rule is said to cover.

Why the other options are wrong:

• a ride-share driver using an app in British Columbia.: The report describes these standards only for delivery workers. It does not say they cover drivers who give rides.
• a food courier using an app in Ontario.: The worker does delivery, but in Ontario. These are British Columbia's own rules, so they would not clearly apply there.
• a ride-share driver using an app in Ontario.: Ontario comes up only when the speaker talks about living costs. Ride-share drivers are not covered in the report either.