Tips: When the speaker starts to give a personal opinion, listen for the one condition the speaker attaches to it.

Why the other options are wrong:

• family-run shops are protected from being replaced by cafés and boutiques.: The loss of family-run shops is a point the critics make. The speaker's own condition is about residents keeping their homes.
• renters on fixed incomes get help to move to more affordable areas.: The neighbour's move far away is the problem the speaker wants to stop. The speaker wants people to stay, not to move.
• developers are free to build without strict rules slowing them down.: The report says growth needs clear rules. The speaker also wants the city to place requirements on developers.

Correct Answer: reduce empty properties and make streets feel more welcoming.

Why this is correct: Supporters say renovated buildings and new shops reduce vacant properties. They also say these changes make streets feel more welcoming.

Tips: Supporters give several benefits. Connect each benefit to the change that, in their view, causes it.

Why the other options are wrong:

• reduce empty properties and improve transit access.: Fewer empty properties is right. Supporters do praise better transit, but as a separate point, not as a result of new buildings and shops.
• bring in new residents and make streets feel more welcoming.: Welcoming streets is right. New residents moving in is part of the speaker's definition, not an effect the supporters give here.
• bring in new residents and improve transit access.: Both halves are wrong. New residents come from the definition, and transit is a separate supporters' point.

Correct Answer: raise the rent or sell their buildings.

Why this is correct: The residents say landlords often increase rent or sell buildings. Both actions make it hard for people on lower incomes to stay.

Tips: Keep each reason linked to the group that presents it.

Why the other options are wrong:

• raise the rent or renovate their buildings.: Raising the rent is right. Renovation is part of the neighbour's story, but it is not one of the two landlord actions.
• renovate their buildings or open new shops.: Renovated buildings and new shops come from the supporters. The residents talk about higher rent and selling buildings.
• sell their buildings or add affordable units.: Affordable units are something the speaker wants the city to require from developers. The residents do not say landlords add them.

Correct Answer: targeted investment can lower property crime.

Why this is correct: The supporters use the report to back up their safety claim. Areas with targeted investment saw property crime fall by about 15 percent.

Tips: When a report or study is named, ask which group uses it and what claim it helps them prove.

Why the other options are wrong:

• renovated buildings can make streets feel more welcoming.: Supporters do say this, just before they mention the report. But it is their own claim, and the report does not measure it.
• targeted investment can make streets feel more welcoming.: Targeted investment is right. But the report measures crime, not how welcoming the streets feel.
• renovated buildings can lower property crime.: Lower property crime is right. But the report links it to targeted investment in a neighbourhood, not to renovated buildings.

Correct Answer: Welcoming toward the improvements, and insistent that residents be protected.

Why this is correct: The speaker says we should welcome safer streets and better services. But the speaker firmly says people must not be pushed out of their homes.

Tips: A speaker can feel differently about two parts of an issue. Decide the attitude to each part separately.

Why the other options are wrong:

• Wary of the improvements, and insistent that residents be protected.: The speaker does insist on protecting residents. But the speaker welcomes the improvements and is not wary of them.
• Welcoming toward the improvements, but resigned to some residents leaving.: Supporters call change inevitable. The speaker does not accept residents leaving and wants rules to stop it.
• Wary of the improvements, and resigned to some residents leaving.: Both halves are wrong. The speaker welcomes the improvements and will not accept people being pushed out.

Correct Answer: call the plan incomplete, because it has no affordable units.

Why this is correct: The speaker wants the city to require two things: affordable units and stronger tenant protections. A plan with only one of them falls short.

Tips: Note each thing the speaker says the city should require. Then check which of them this plan is missing.

Why the other options are wrong:

• accept the plan, because tenant protections alone keep residents safe.: The speaker asks for affordable units as well as tenant protections. So protections alone would not be enough.
• call the plan incomplete, because it does not keep family-run shops.: The plan is incomplete, but not for this reason. Keeping family-run shops is the critics' point, not one of the speaker's requirements.
• accept the plan, because change is necessary for a growing city.: This is the supporters' reason for change. The speaker says growth must respect the people who already live there.