Tips: Ask yourself what the whole report keeps coming back to, not just one paragraph.

Why the other options are wrong:

• Whether servers' lower minimum wage should return, and what that would mean for diners and workers.: The lower wage for servers comes up once, as background from Ontario. It was removed in 2022, and nobody proposes bringing it back.
• Whether tipping prompts on payment machines should be limited, and what that would mean for diners and workers.: Tipping prompts come up in the diner survey as one piece of evidence. Limiting them is not the question the report debates.
• Whether a clear service charge should replace tips, and what that would mean for diners and workers.: A clear service charge is part of the middle-ground idea. The report covers it in one paragraph, not as its main subject.

Correct Answer: The supporters' claim that tipping has put too much of the cost on customers.

Why this is correct: Supporters say tipping shifts wages from employers to customers. The survey backs this, because 62% of diners say tipping prompts have become excessive.

Tips: When a survey is mentioned, ask who gives it and which argument it helps.

Why the other options are wrong:

• The opponents' claim that higher wages would push menu prices up for customers.: Higher menu prices are the opponents' worry about ending tipping. The survey is about tipping prompts, not menu prices.
• The middle-ground claim that a clearly explained service charge would ease pressure.: The survey comes in the supporters' part of the report. It is not used to back the service charge idea.
• The supporters' claim that fixed wages would make workers' pay more reliable.: More reliable pay is Dr. Nguyen's point about workers. The survey asks diners about tipping prompts, not workers about their pay.

Correct Answer: The chance to earn far more than a flat hourly wage.

Why this is correct: Opponents say tipping lets skilled staff earn significantly more than a flat hourly wage. That is why they want to keep it.

Tips: Several people talk about pay in this report. Match each point to the group that makes it.

Why the other options are wrong:

• A steadier income that makes their money easier to plan.: Steadier, easier-to-plan pay is Dr. Nguyen's point about fixed wages. The opponents do not say tips make pay steady.
• Pay that comes from customers instead of from employers.: Supporters point out that tipping moves wages from employers to customers. They see this as a problem, and opponents do not use it.
• Double their usual take-home pay on most weekends.: The Halifax server says tips can double her pay on a busy summer weekend. She does not say this happens on most weekends.

Correct Answer: Drawn to the fairness argument, but wary of a sudden, nationwide switch.

Why this is correct: The speaker sees the appeal of ending tipping, because it could make things fairer. But the speaker is cautious about a sudden, nationwide shift.

Tips: Listen for how strong the speaker's words are. Cautious, sure and opposed are not the same.

Why the other options are wrong:

• Unmoved by the fairness argument, and wary of a sudden, nationwide switch.: The caution part is right. But the speaker is not unmoved by fairness. The speaker clearly sees the appeal of ending tipping.
• Unmoved by the fairness argument, and sure a nationwide switch would do harm.: This is closer to how the opponents feel. The speaker sees the appeal of ending tipping and says it could work.
• Drawn to the fairness argument, but sure a nationwide switch would do harm.: The speaker is not sure it would do harm. The speaker says it could work, and only warns about a risk.

Correct Answer: Removing servers' lower minimum wage did not end the habit of tipping.

Why this is correct: Supporters mention Ontario because the lower wage for servers ended in 2022, yet people still expected tips. The rule changed, but the habit did not.

Tips: When the speaker gives an example, ask what point it is there to prove.

Why the other options are wrong:

• Removing servers' lower minimum wage led to bigger tip suggestions on machines.: Machines suggesting 25% or more come from the diner survey. The report does not say the Ontario change caused them.
• Removing servers' lower minimum wage left many diners unsure when to tip.: Diners unsure about when to tip come from the Vancouver trials. That result is not linked to Ontario.
• Removing servers' lower minimum wage pushed restaurant menu prices higher.: Higher menu prices are the opponents' warning about the future. Nothing is said about prices in Ontario.

Correct Answer: Talk fully with its workers about the change before it goes ahead.

Why this is correct: The speaker says ending tipping could work only with three conditions. The chain meets two of them, so it still needs to consult its workers fully.

Tips: Write down every condition the speaker gives. Then check which one the plan has not met.

Why the other options are wrong:

• Test the idea in a few of its restaurants and check the results first.: A few Vancouver restaurants did test a model. But testing is not one of the speaker's three conditions for ending tipping.
• Add a clearly explained service charge so diners know what to pay.: A clear service charge is the middle-ground idea. The speaker does not ask for it before ending tipping.
• Make sure its smaller restaurants outside big cities can afford it.: Small restaurants outside cities gave a warning in the report. The speaker's own conditions do not include this.