Tips: Listen for where the speaker gives a personal view, and for the condition that comes with it.

Why the other options are wrong:

• only with rules that keep a staffed till open.: Keeping one cashier open was the rule in the British Columbia pilot. The speaker does not name it as the condition.
• only with plans that move cashiers to other store tasks.: Moving cashiers to other tasks is how supporters describe self-checkout. The speaker does not make it the condition.
• only with rules that pass the savings on to shoppers.: Passing savings on to shoppers comes from a Statistics Canada report. The speaker's condition is about protecting workers.

Correct Answer: They move to stocking shelves and helping shoppers.

Why this is correct: Supporters say self-checkout is not about removing workers. They say workers are moved to tasks like stocking shelves or helping customers on the floor.

Tips: Several groups talk about what happens to workers. Match each claim to the group that makes it.

Why the other options are wrong:

• They move into tech-support roles that need new skills.: Tech-support roles come from Dr. Tremblay, a critic's source. She says these roles need different skills and fewer people.
• They keep at least one till open at all times.: Keeping one cashier open was a rule in the British Columbia pilot. It is the middle-ground view, not the supporters' claim.
• They stay on, but with fewer hours each week.: Fewer hours happened to the speaker's neighbour. Supporters never say cashiers lose hours.

Correct Answer: many cashier jobs vanish instead of becoming new jobs.

Why this is correct: Dr. Tremblay says many of these positions disappear entirely rather than being transformed. New roles are created, but they need fewer people.

Tips: When an expert is named, ask which claim that expert actually supports.

Why the other options are wrong:

• cashiers usually move into tech-support roles after training.: Dr. Tremblay says the new tech-support roles need different skills and fewer people. She does not say cashiers usually move into them.
• self-checkout has cut peak-hour waits by nearly 30%.: The wait-time figure comes from the Retail Council of Canada. It supports the other side.
• cashier jobs give students and newcomers their first work.: Labour unions and community groups make this point. Dr. Tremblay talks about jobs disappearing.

Correct Answer: Respectful, but unwilling to let it settle the issue.

Why this is correct: The speaker says there is merit in the efficiency argument. But convenience alone should not outweigh fairness and inclusion.

Tips: Listen to how much the speaker accepts the argument, and how far that acceptance goes.

Why the other options are wrong:

• Persuaded, and keen for it to guide what stores do.: The speaker sees merit in the argument but is cautious. The speaker says convenience alone should not outweigh fairness.
• Dismissive, seeing it as a cover for cutting jobs.: The speaker says there is merit in the efficiency argument. Saying it ignores the human cost is the critics' view.
• Torn, but unable to choose between the two sides.: The speaker does choose. The speaker asks where to land and then gives a clear view.

Correct Answer: Many shoppers like having a staffed till available.

Why this is correct: When stores had to keep at least one cashier open, customer satisfaction went up. So many shoppers seem to value a staffed till.

Tips: Ask what a result suggests about people's wishes, not just what the rule was.

Why the other options are wrong:

• Shoppers prefer self-checkout once waiting times get shorter.: Shorter waits come from the Retail Council figure. In the pilot, satisfaction rose when a cashier was kept open.
• Stores save money by keeping one cashier on duty.: The speaker says this approach costs money. It does not save money for stores.
• Training cashiers for tech roles makes shoppers happier.: Training is part of the middle-ground view in general. The pilot only required one cashier to stay open.

Correct Answer: explain why the worry about lost jobs feels personal.

Why this is correct: The speaker says stories like this are anecdotal, but they help explain why the concern feels so personal.

Tips: After a story from the speaker's own life, listen for how the speaker says it should be used.

Why the other options are wrong:

• explain why long-serving cashiers are let go first.: The neighbour had worked for over a decade, but this is one story. The speaker never says long-serving cashiers go first.
• explain why cashiers who lose hours still stay in retail.: The neighbour did lose hours, but then left retail altogether. The neighbour did not stay in retail.
• explain why newcomers struggle to find a first job.: Newcomers are mentioned by unions and community groups. The neighbour was an experienced cashier, not a newcomer.