Read the following message.
Summit Electric Company, Inc.
327 Park Avenue
Houston, TX 45678
204-555-5412
info@summit.com
Dear Sir
With summer approaching, you must be thinking of how to keep your office cool, so that you and your colleagues can continue to work efficiently. Realizing your needs, we have manufactured room-coolers for different capacities. We have given detailed specifications in the enclosed pamphlet. You would be happy to know that we are giving a guarantee for five years against all manufacturing defects and repair, or replace any part that causes trouble, at our own cost.
At the end of the pamphlet you will find a card, please fill it and mail it and we shall send our technician to inspect your office, examine your requirements, and recommend the appropriate location of coolers so that your entire office can be maintained at the proper temperature throughout summer.
If you place the order before 30 July, we shall give you a special discount of 5 percent. Our technician will transport the coolers to your office and install them whenever you want. And this extra service is totally free.
It is our belief that you would like to avail yourself of this special offer.
Yours sincerely
Jean Lee
General Manager
Using the drop-down menu (▾), choose the best option according to the information given in the message.
2.Summit's guarantee covers
3.Product specifications are found in
4.Delivery and installation are
5.The special discount applies when
6.To arrange an office assessment, the reader should
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
Thank you for telling us about your range of electric coolers. We have a limited purchase budget and want to keep electricity use low. Our priority is a solution that is 7.
The models in the brochure seem too small for our office. We need 8. I would like to know whether 9. to meet our requirements. If you offer custom solutions, I would be happy to 10. who can take measurements and recommend one cooler for an initial trial. If the cooler 11., we will consider follow-up orders.
Your technician can visit us on weekdays between 9 a.m. and 5 p.m.
Yours sincerely,
Marcus Robbins
AI explanationShows the answer. Tap to open.
Correct Answer: promote its office coolers
Why this is correct: The main purpose of the letter is to promote Summit's office coolers. Jean describes the coolers, the warranty, the discount and the free installation to encourage a purchase.
Passage Reference: we have manufactured room-coolers for different capacities
Tips: Product benefits plus an invitation to order usually show promotion.
Why the other options are wrong:
- recruit cooling-system technicians: No job opening is offered.
- respond to a warranty claim: No earlier claim is mentioned.
- confirm an order already placed: The reader is invited to place an order.
Correct Answer: five years against manufacturing defects
Passage Reference: a guarantee for five years against all manufacturing defects
Why this is correct: Summit promises five years against manufacturing defects, with repair or replacement at its cost.
Tips: Check length, covered problem, and who pays.
Why the other options are wrong:
- one year against manufacturing defects: The letter states five years.
- five months of free replacement only: The term is five years, not five months.
- five years against all accidental damage: Coverage is manufacturing defects, not all accidents.
Correct Answer: the enclosed pamphlet
Passage Reference: detailed specifications in the enclosed pamphlet
Why this is correct: Detailed specifications are in the enclosed pamphlet.
Tips: Match each enclosure to its purpose.
Why the other options are wrong:
- a technician's completed inspection report: The inspection has not happened yet.
- an installation invoice: No invoice is enclosed.
- a signed purchase agreement: No order has been signed.
Correct Answer: provided free of charge
Passage Reference: this extra service is totally free
Why this is correct: Transport and installation are offered as a free extra service.
Tips: Find where Jean talks about bringing and setting up the coolers. Read what she says about the cost of that service.
Why the other options are wrong:
- charged at a reduced early-order rate: The early-order saving is a discount on the coolers, not a delivery fee.
- priced according to office location: No location-based delivery charge is stated.
- free only after the warranty ends: Five years is the warranty term, not a delay before free install.
Correct Answer: an order is placed before the July deadline
Passage Reference: If you place the order before 30 July
Why this is correct: The special saving applies only if the order is placed before 30 July.
Tips: Read the timing condition on the special offer.
Why the other options are wrong:
- only replacement parts are purchased: The offer concerns the cooler order.
- installation has already been completed: The condition is order timing, not finished install.
- an order is placed after July ends: The deadline is before 30 July.
Correct Answer: complete and return the enclosed card
Passage Reference: please fill it and mail it and we shall send our technician
Why this is correct: Returning the card brings a technician to inspect the office and advise on placement.
Tips: Follow the step that starts the free assessment.
Why the other options are wrong:
- send payment with the pamphlet: No payment is requested with the pamphlet.
- mail a signed order immediately: The card requests an assessment, not an immediate signed order.
- contact repairs after installation: The card is for a pre-sale inspection.
Correct Answer: affordable and energy-efficient
Passage Reference: We have a limited purchase budget and want to keep electricity use low
Why this is correct: Marcus names a tight budget and low electricity use as priorities.
Tips: Use both limits he states in the opening.
Why the other options are wrong:
- powerful regardless of running costs: He cares about running costs.
- cheap to buy but costly to operate: He wants both purchase cost and energy use kept down.
- compact even if it cannot cool the office: Cooling the office is still required.
Correct Answer: a model that can cool a larger floor area
Passage Reference: The models in the brochure seem too small for our office
Why this is correct: He says the brochure models look too small for the office.
Tips: The blank repairs the size problem he names.
Why the other options are wrong:
- a smaller unit for a single desk: He needs more coverage, not less.
- a like-for-like replacement for an existing model: No existing model is named.
- a model with reduced cooling coverage: That would worsen the size problem.
Correct Answer: you can manage a customized order
Passage Reference: If you offer custom solutions
Why this is correct: He asks whether Summit can handle a customized order for their needs.
Tips: Read Marcus's next sentence as well. It shows what kind of help he is asking about.
Why the other options are wrong:
- the standard small model must be accepted: He is questioning that standard size.
- the warranty can be removed: He does not ask to drop the warranty.
- installation can wait for five years: Five years is the warranty, not an install delay.
Correct Answer: meet your technicians
Passage Reference: recommend the appropriate location of coolers
Why this is correct: He wants technicians to measure and recommend a trial cooler.
Tips: Choose the staff who inspect and advise.
Why the other options are wrong:
- meet your delivery drivers: Measurement and advice come before delivery.
- meet your warranty claims team: No claim has been made.
- meet your accounts staff: He needs technical sizing help, not billing.
Correct Answer: works as anticipated
Passage Reference: recommend one cooler for an initial trial
Why this is correct: Further orders depend on a successful first trial.
Tips: The blank is the success condition for later orders.
Why the other options are wrong:
- proves too small for the office: Failure would not lead to more orders.
- needs immediate repair: A repair need is not the success condition.
- costs more to run than expected: High running cost would conflict with his priority.
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