Read the following message.
Dear Morgan,
I would like you to lead next month's team-learning session. The newer supervisors have asked for practical examples of how experienced managers handle mistakes. Your account of revising a project after listening to your team would be particularly useful.
Please choose one example in which you changed your own approach. The purpose is not to present a flawless success story, but to show that acknowledging uncertainty can make it easier for others to ask questions. You need not discuss a confidential client or name the colleague who first raised the concern.
The session is on Tuesday, 8 June, from nine to ten. Allow fifteen minutes for your example, then let small groups discuss how they would respond to a similar situation. We will use the final ten minutes to collect suggestions for future sessions. Please do not prepare a long slide presentation; one page describing the situation will be enough.
I will email that page to participants in advance. Could you send it by Thursday? Our accessibility coordinator will check the formatting before I distribute it.
Attendance is open to all supervisors, not just new staff. We will not record the discussion, because people should feel comfortable asking questions. I will circulate a short summary of the general ideas afterwards, without attributing personal examples to named speakers.
Best,
Jules
Using the drop-down menu (▾), choose the best option according to the information given in the message.
2.The best example for the session would
3.Right after Morgan's example, participants will
4.Once Morgan sends the page,
5.Jules clarifies that attendance is
6.The recording and summary plan is mainly meant to
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
I will use the project where I revised my plan after the team raised a concern. I will describe my reasoning without identifying 7. That should keep attention on what I learned.
I understand that my example should take 8. I will leave the next part for group discussion and reserve the final ten minutes for 9.
You will receive my one-page outline by 10., allowing the coordinator to check it before circulation. After the session, participants will receive 11., rather than a recording that identifies individual contributions.
Regards,
Morgan
AI explanationShows the answer. Tap to open.
Correct Answer: Morgan can show how listening changed a decision
Why this is correct: Jules invites Morgan to lead the session. Morgan's account of revising a project after listening to the team would be particularly useful. So the main point of the message is that Morgan can show how listening changed a decision.
Passage Reference: Your account of revising a project after listening to your team would be particularly useful
Tips: Ask why Jules chose this person to lead. Find the sentence that says what would be particularly useful.
Why the other options are wrong:
- Morgan can judge who should be promoted: Promotion decisions are not the session goal.
- Morgan can present a project with no difficulties: Jules does not want a flawless success story.
- Morgan can name who caused past mistakes: Naming people is discouraged.
Correct Answer: show feedback that led Morgan to revise a plan
Passage Reference: Please choose one example in which you changed your own approach
Why this is correct: The useful example is one where Morgan changed approach after team input.
Tips: Find the sentence where Jules asks for one case to share. Read what kind of case Jules wants.
Why the other options are wrong:
- present success because nobody questioned it: That would hide uncertainty, which Jules wants to show.
- describe a confidential client dispute by name: Confidential clients should not be discussed.
- list others' mistakes with no self-reflection: The focus is Morgan's own change, not blaming others.
Correct Answer: discuss a similar case in small groups
Passage Reference: then let small groups discuss how they would respond to a similar situation
Why this is correct: After the example, small groups discuss how they would respond to a similar situation.
Tips: Use the step that follows the fifteen-minute example.
Why the other options are wrong:
- give Jules ideas for later sessions: Idea collection comes in the final ten minutes.
- have the coordinator check the handout: That check happens before the session.
- hear Morgan's slides for the rest of the hour: Jules asks for no long slide presentation.
Correct Answer: formatting can be checked for accessibility
Passage Reference: Our accessibility coordinator will check the formatting before I distribute it
Why this is correct: The page goes to the accessibility coordinator before Jules distributes it.
Tips: Find where Jules writes about the page Morgan sends. Compare those words with each option, one by one.
Why the other options are wrong:
- the client can approve personal examples: No client approval step is described.
- participants can vote on Morgan's attendance: Attendance is open. No vote is needed.
- the page can become a full slide deck: Jules wants one page, not a long slide deck.
Correct Answer: open to experienced supervisors as well
Passage Reference: Attendance is open to all supervisors, not just new staff
Why this is correct: All supervisors may attend, not only new staff.
Tips: Find the sentence about who may come to the session. Read the whole sentence.
Why the other options are wrong:
- limited to people from Morgan's project: The invite is wider than one project team.
- split so new and experienced staff meet apart: They share one session.
- only for people who have led a session before: No such requirement is stated.
Correct Answer: let people speak freely while keeping general lessons
Passage Reference: We will not record the discussion, because people should feel comfortable asking questions. I will circulate a short summary of the general ideas afterwards, without attributing personal examples to named speakers
Why this is correct: No recording protects open questions, while a nameless summary keeps useful ideas.
Tips: Find what Jules says about recording and about a summary. Read the reason for each plan, then test all four options.
Why the other options are wrong:
- let managers compare named speakers later: Names are deliberately left out of the summary.
- erase every written note after the hour: A short summary is circulated afterward.
- replace discussion with Morgan's formal report: Group discussion remains part of the plan.
Correct Answer: the colleague who first raised the concern
Passage Reference: You need not discuss a confidential client or name the colleague who first raised the concern
Why this is correct: Jules said Morgan need not name the colleague who first raised the concern.
Tips: Omit the personal identity Jules warned about.
Why the other options are wrong:
- the day on which the session takes place: The session day is already set and not private.
- the general issue that made me reconsider: The general issue is what Morgan should describe.
- the fact that I changed my approach: Changing approach is the point of the example.
Correct Answer: fifteen minutes
Passage Reference: Allow fifteen minutes for your example
Why this is correct: Jules asks Morgan to allow fifteen minutes for the example.
Tips: Use the time given for Morgan's example only.
Why the other options are wrong:
- ten minutes: Ten minutes is reserved for collecting future-session ideas.
- thirty minutes: No thirty-minute block is assigned to the example.
- the full hour: Most of the hour is for discussion and closing ideas.
Correct Answer: suggestions for future sessions
Passage Reference: We will use the final ten minutes to collect suggestions for future sessions
Why this is correct: The final ten minutes collect suggestions for future sessions.
Tips: Find the ten-minute block in Jules's plan. Read what it is for.
Why the other options are wrong:
- a second telling of my example: The example is not repeated at the end.
- a review of confidential client records: Confidential material is off limits.
- the accessibility check of my outline: That check happens before the session.
Correct Answer: Thursday
Passage Reference: Could you send it by Thursday?
Why this is correct: Jules asks for the page by Thursday.
Tips: Use the send-by day Jules names.
Why the other options are wrong:
- the Tuesday of the session: Tuesday is the session day, too late for advance checks.
- the day after the session: The page must arrive before the session.
- Friday after distribution: Friday after sending would miss the check.
Correct Answer: a summary of general ideas without named examples
Passage Reference: a short summary of the general ideas afterwards, without attributing personal examples to named speakers
Why this is correct: Afterward, Jules will send a short summary of general ideas without naming speakers' examples.
Tips: Find what Jules promises to send out once the meeting is over. Check every detail of the option.
Why the other options are wrong:
- a transcript naming everyone who spoke: Naming speakers is exactly what they avoid.
- a performance report on the new supervisors: No performance report is planned.
- copies of the confidential project records: Confidential records are not shared.
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