Read the following message.
Hi Sam,
Josh and his family visited our furniture showroom on Sunday and told us you had recommended the store. Thank you for sending them our way. We have enjoyed helping you over the past few years, and it means a great deal that you felt comfortable recommending us to a friend.
They spent some time looking at dining tables and took home the measurements for two models. They have not placed an order yet, which is perfectly fine. We prefer customers to check what fits their home rather than make a rushed decision.
As a small thank-you, I have added a $25 credit to your account. It can be used on your next purchase in the showroom before the end of September. It is not redeemable for cash, and you do not need to buy anything on Josh's behalf. The credit is yours whether or not he eventually orders a table.
If you visit, simply give the staff your name so they can find the credit. You do not need to print this email. We also have your updated phone number from your last visit, so there is no further form to complete.
I will leave Josh to contact us when he is ready. There is no need for you to follow up with him or persuade him to buy. Your introduction was appreciated on its own.
Warm regards,
Celia
Using the drop-down menu (▾), choose the best option according to the information given in the message.
2.Josh and his family have
3.Celia is fine that they have not ordered because
4.The condition that applies to Sam's credit is that
5.Staff can find the credit
6.Celia expects Sam to
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
I am glad Josh found the visit useful. I appreciate the 7. credit, which I understand is available even if 8. If I use it, I will visit before 9. and give the staff 10. I understand you do not want me to pressure Josh, so I will 11.
Best,
Sam
AI explanationShows the answer. Tap to open.
Correct Answer: to thank Sam for a referral
Why this is correct: The main purpose of Celia's email is to thank Sam for a referral. Josh's family visited because Sam recommended the store, and the $25 credit is a thank-you gift.
Passage Reference: Thank you for sending them our way.
Tips: Ask why Celia is writing to Sam at all. Look at what he did for the store and how she responds to it.
Why the other options are wrong:
- to ask Sam to complete Josh’s order: No purchase on Josh’s behalf is required.
- to request payment for Josh’s table: Josh has not ordered.
- to remind Sam of an unpaid bill: The email offers thanks and a credit.
Correct Answer: taken home the measurements of two models
Passage Reference: They spent some time looking at dining tables and took home the measurements for two models.
Why this is correct: Josh and his family compared two models and took their measurements home. They did this to check the fit before placing any order.
Tips: Read the paragraph about the tables they looked at. Notice what they actually did, and what they have not done yet.
Why the other options are wrong:
- paid a deposit for one model: No order has been placed.
- ordered both models: They have not placed an order.
- returned two purchased tables: No purchase or return occurred.
Correct Answer: she wants them to check the fit first
Passage Reference: We prefer customers to check what fits their home rather than make a rushed decision.
Why this is correct: Celia is comfortable because she wants them to check the fit first. A careful choice matters more than a quick sale.
Tips: Find where Celia reacts to the news that nothing is bought yet. Test each option against her words.
Why the other options are wrong:
- the store accepts orders only in October: No such restriction exists.
- the tables are not available to purchase: They are considering their choice.
- she expects Sam to order for them: Sam need not buy on their behalf.
Correct Answer: it must be used in the showroom by September’s end
Passage Reference: It can be used on your next purchase in the showroom before the end of September.
Why this is correct: The credit must be used in the showroom by September’s end. Both the place and deadline limit its use.
Tips: Collect every limit on the credit: where it works, the deadline, and what it cannot be. Pick the option that fits all of them.
Why the other options are wrong:
- it is valid only with a printed email: Printing is unnecessary.
- it can be exchanged for cash: It cannot be redeemed for cash.
- it depends on Josh placing an order: It applies whether or not he orders.
Correct Answer: by Sam’s name
Passage Reference: If you visit, simply give the staff your name so they can find the credit.
Why this is correct: Staff can find the credit by Sam’s name. His account already holds the credit.
Tips: Find the simple instruction after if you visit to learn what Sam should give the staff.
Why the other options are wrong:
- by presenting Josh’s payment card: Josh has not ordered, and Sam’s name is enough.
- by showing a printed copy only: No printout is needed.
- by completing another referral form: No further form is required.
Correct Answer: do nothing further
Passage Reference: There is no need for you to follow up with him or persuade him to buy.
Why this is correct: Celia expects nothing further from Sam. Josh can contact the store when he is ready.
Tips: A phrase such as no need tells you that the expected action may be no action at all.
Why the other options are wrong:
- measure his home for the store: No such task is assigned.
- complete his table order: No purchase on his behalf is needed.
- call him to obtain a deposit: No follow-up is required.
Correct Answer: $25
Passage Reference: As a small thank-you, I have added a $25 credit to your account.
Why this is correct: Celia added a $25 credit to Sam's account as thanks for the referral.
Tips: Read the thank-you amount in Celia's email.
Why the other options are wrong:
- $30: The credit is $25, not $30.
- $20: The credit is $25, not $20.
- $50: The credit is $25, not $50.
Correct Answer: Josh does not order
Passage Reference: The credit is yours whether or not he eventually orders a table.
Why this is correct: Sam keeps the credit even if Josh does not order. The reward is for the introduction itself.
Tips: Find the sentence where Celia says whose credit it is. Read the whole sentence, including the condition.
Why the other options are wrong:
- I wait until October: The credit expires at September’s end.
- I use it outside the showroom: It is for a showroom purchase.
- I request cash instead: Cash redemption is excluded.
Correct Answer: the end of September
Passage Reference: It can be used on your next purchase in the showroom before the end of September.
Why this is correct: Sam must use the credit on a showroom purchase before the end of September.
Tips: Go back to the sentence that says when the credit can be spent. Copy the deadline exactly, and check the month.
Why the other options are wrong:
- the end of October: Celia names the end of September, not October.
- the end of December: December is not the stated deadline.
- the following September: The deadline is this coming end of September, not a year later.
Correct Answer: my name
Passage Reference: If you visit, simply give the staff your name so they can find the credit.
Why this is correct: Celia tells Sam to give the staff his name so they can find the credit. In Sam’s reply, he refers to himself with my name.
Tips: Keep the first-person voice of the reply while matching your to my from the original email.
Why the other options are wrong:
- a printed copy of this email: A printout is not required.
- a completed new referral form: No further form is required.
- Josh’s purchase receipt: He has not purchased.
Correct Answer: leave him to contact you when ready
Passage Reference: There is no need for you to follow up with him or persuade him to buy.
Why this is correct: Celia says Sam does not need to follow up with Josh or persuade him. Sam should therefore let Josh contact the store himself when he is ready.
Tips: A phrase such as no need to follow up means the next move belongs to the other person.
Why the other options are wrong:
- collect a deposit from him: No such task is requested.
- tell the store which model he must buy: He should decide himself.
- place an order on his behalf: Celia says you do not need to buy anything on Josh's behalf.
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