Read the following message.
Hi Graham,
I wanted to ask your advice about the laundry room. On several evenings, washed clothing has been left in both machines long after the cycles ended. People waiting have started moving it onto the folding table. That frees a machine, but it has also led to arguments because some residents do not want others touching their clothes.
I do not know who is leaving the loads, and I would rather not turn this into a search for the person responsible. The room is used by families with different schedules, and someone may have been delayed for a good reason. Still, the current situation is making neighbours impatient with one another.
Could we put a friendly reminder above the machines asking residents to note when their cycle ends? We might also leave a small basket for items that must be moved. The basket would not solve the original delay, but it could keep clean clothing off a table that is sometimes damp. I can draft the notice, but since you coordinate the tenants' group, I would value your view on its tone.
If you think a notice will sound too official, perhaps we could mention the issue at the next coffee evening instead. My aim is to make sharing the room easier, not to embarrass anyone.
Best,
Nadia
Using the drop-down menu (▾), choose the best option according to the information given in the message.
2.The main point of Nadia’s message is that
3.Nadia mentions different schedules
4.As for the basket, Nadia believes
5.Nadia turns to Graham for advice on tone, as
6.Nadia would most likely support a notice that is
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
I agree that we should address this without 7. A notice is better than waiting for the coffee evening because 8. Your basket idea would 9., although it would not prevent delays.
Please send me your draft. I suggest wording it as 10. That matches your aim of helping people share the room rather than 11.
Graham
AI explanationShows the answer. Tap to open.
Correct Answer: it frees a machine but may create arguments about touching clothes
Why this is correct: The action helps waiting residents use a machine, but some owners object to other people handling their clothing.
Passage Reference: That frees a machine, but it has also led to arguments because some residents do not want others touching their clothes.
Tips: Follow both sides of the contrast after but.
Why the other options are wrong:
- it prevents residents from finding the laundry room: Room access is not the issue.
- it makes every cycle take longer: The cycles have already ended.
- it identifies the person who caused the delay: Nadia still does not know who owns the loads.
Correct Answer: she wants to solve the shared problem without blaming someone
Passage Reference: I would rather not turn this into a search for the person responsible.
Why this is correct: Nadia's whole message looks for a friendly, general fix. She refuses to hunt for the person responsible. She ends by saying her aim is to make sharing easier without embarrassing anyone.
Tips: Read the whole message and ask what the writer is trying to do. Choose the aim she keeps coming back to.
Why the other options are wrong:
- she already knows it is Graham: She says she does not know who it is.
- she thinks leaving clothes is always acceptable: She says it is causing impatience.
- the tenants’ group forbids questions: No such rule is mentioned.
Correct Answer: to allow for an innocent reason behind the delay
Passage Reference: someone may have been delayed for a good reason
Why this is correct: She keeps her judgment cautious because the circumstances are unknown.
Tips: A writer may mention context to soften a judgment.
Why the other options are wrong:
- to demand separate machines for families: She proposes shared-room solutions.
- to show that the coffee evening must be cancelled: She offers the coffee evening as another way to discuss it.
- to prove that evening users have priority: No group receives priority.
Correct Answer: it protects moved clothing but does not make owners return sooner
Passage Reference: The basket would not solve the original delay, but it could keep clean clothing off a table that is sometimes damp.
Why this is correct: She clearly limits what the basket can achieve.
Tips: Distinguish the original problem from the secondary problem.
Why the other options are wrong:
- it replaces the need for working machines: Machine function is not the problem.
- it guarantees the folding table stays dry: It keeps clothes off the table. It does not change the table.
- it will end every argument by identifying owners: The basket does not identify anyone.
Correct Answer: his tenant-group role gives him useful judgment about how residents may receive it
Passage Reference: since you coordinate the tenants' group, I would value your view on its tone.
Why this is correct: His community role makes his advice relevant.
Tips: Use the relationship named in the message to explain the request.
Why the other options are wrong:
- he knows how residents responded to earlier group messages: His group role may give him experience, but no earlier messages are described. Nadia asks for his view on tone.
- he can decide whether the basket solves the delay: Nadia already says that the basket will not solve the delay. Graham's role matters for how the notice will be received.
- he can identify which families use the room most often: Nadia carefully avoids naming a family. She asks Graham to judge the tone.
Correct Answer: friendly and focused on cooperation
Passage Reference: My aim is to make sharing the room easier, not to embarrass anyone.
Why this is correct: Her stated aim favours a respectful reminder that helps all residents cooperate.
Tips: Use the writer’s stated aim and her concern about tone to predict what she would approve.
Why the other options are wrong:
- official and presented as a new building rule: She worries that an official tone may be unsuitable and proposes a friendly reminder.
- practical and limited to protecting moved clothes: The basket protects clothes, while the notice is meant to improve cycle timing.
- firm and focused on identifying repeat users: She does not want to search for or embarrass the person responsible.
Correct Answer: publicly identifying a resident
Passage Reference: I would rather not turn this into a search for the person responsible.
Why this is correct: Graham agrees with Nadia’s no-blame approach.
Tips: The word without must be followed by what they want to avoid.
Why the other options are wrong:
- protecting clothes that are moved: That is the basket’s purpose.
- improving the shared room: That is their goal.
- asking people to track cycle times: That is the proposed reminder.
Correct Answer: residents can see it when they use the machines
Passage Reference: Could we put a friendly reminder above the machines
Why this is correct: Graham prefers a notice because people will see it in the laundry room when they use the machines. They would not have to wait for a later coffee evening.
Tips: Look for where Graham says people will encounter the reminder.
Why the other options are wrong:
- it avoids discussing the issue with any resident: A notice still talks about the issue. It does not avoid discussion with residents.
- coffee evenings reach people who never use the laundry: The coffee evening is the slower option Graham rejects. He does not say evenings reach people who never use the laundry.
- it keeps the reminder close to the proposed basket: Being near the basket is not Graham’s reason. He wants the reminder where people use the machines.
Correct Answer: keep moved clothes away from a sometimes wet surface
Passage Reference: keep clean clothing off a table that is sometimes damp
Why this is correct: The basket solves the secondary cleanliness problem.
Tips: Respect the limit Nadia places on the basket.
Why the other options are wrong:
- make every resident return on time: Nadia says it will not solve delays.
- show which family caused the problem: It contains clothes but does not identify owners.
- remove the need for a reminder: Graham supports both ideas.
Correct Answer: a shared courtesy request
Passage Reference: a friendly reminder above the machines
Why this is correct: This tone addresses everyone politely.
Tips: Choose language that fits cooperation and unknown responsibility.
Why the other options are wrong:
- a warning aimed at one careless family: They do not know who is responsible.
- a demand from the building owner: Neither writer is identified as the owner.
- an apology for broken machines: The machines are working.
Correct Answer: assigning fault
Passage Reference: not to embarrass anyone
Why this is correct: Blaming a person would conflict with Nadia’s purpose.
Tips: Use the contrast after rather than to name the rejected approach.
Why the other options are wrong:
- reducing arguments: The proposal aims to do this.
- keeping clothing clean: The basket supports this.
- respecting varied schedules: Her cautious wording recognizes this.
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