Passage Reference: Our manager asked me to be your workplace buddy during your first week, so you can bring everyday questions to me.

Tips: Consider how all the practical details support the new employee.

Why the other options are wrong:

• ask Mateo to train the customer support team: Mateo is the new employee receiving training, not the person leading it.
• invite Mateo to apply for a different position: He has already joined customer support, and no other position is discussed.
• explain why she is leaving her desk: Aisha identifies where she works but does not announce that she is leaving her desk.

Correct Answer: she will wait for him near the security desk

Passage Reference: The security desk will have your temporary entry card, but it sometimes takes a few minutes to prepare. I will wait nearby

Why this is correct: Aisha plans to stay close while the security desk prepares Mateo's temporary card.

Tips: Track what Aisha says immediately after explaining the possible delay.

Why the other options are wrong:

• she will begin his training calls: The calls happen later, after Mateo reaches the office.
• she will collect his mailed package: The company sends the headset package directly to Mateo.
• she will move his computer to another desk: His computer is already on his assigned desk, and no move is planned.

Correct Answer: it is usually less crowded at arrival time

Passage Reference: I will wait nearby and show you the quieter elevator behind the café. The main elevators are very busy when most people arrive.

Why this is correct: Aisha offers the rear elevator because the main ones become busy when employees arrive.

Tips: Compare the rear elevator with the main elevators in the next sentence.

Why the other options are wrong:

• it leads directly to Mateo's desk: Aisha offers the quieter rear elevator to avoid the busy main ones, not a private path to Mateo's desk.
• it is reserved for new employees: The elevator is available as a quieter route, with no rule limiting who may use it.
• it is the only way to reach the shared kitchen: The kitchen is mentioned separately at lunch, and no route to it is described.

Correct Answer: before Monday if the mailed package is missing

Passage Reference: If the package has not arrived, tell me before Monday. I can reserve a spare headset from our equipment cupboard.

Why this is correct: Early notice gives Aisha time to reserve a spare headset before Mateo begins work.

Tips: Use the condition and the requested time together, rather than choosing another first-day event.

Why the other options are wrong:

• when the security desk gives him an entry card: The card pickup and headset backup are separate arrangements.
• during lunch in the shared kitchen: A lunchtime report would be later than Aisha's requested notice before Monday.
• after he has answered his first customer call: Mateo needs the headset for training and will not answer customers immediately.

Correct Answer: he may eat with colleagues or spend the break alone

Passage Reference: You are welcome to join us, or you can use the break to settle in by yourself.

Why this is correct: Aisha invites Mateo to the shared lunch while making clear that quiet time is also acceptable.

Tips: Find where Aisha talks about lunch. Read that part to the end before you choose.

Why the other options are wrong:

• he must meet the account staff in the kitchen: Aisha will introduce the account staff in the afternoon, not as a required lunch meeting.
• he must serve lunch before joining the team: Coworkers eat together, but nobody asks Mateo to prepare or serve food.
• he can leave training early to visit the café: The café only shows where the elevator is. Nobody offers him an early departure.

Correct Answer: he will observe experienced staff before taking calls

Passage Reference: You will listen to their calls first, so nobody expects you to answer customers immediately.

Why this is correct: Mateo starts by listening to account staff, with no pressure to speak to customers right away.

Tips: Go to Aisha's plan for the afternoon. Read both sentences about it before you choose.

Why the other options are wrong:

• he will replace Aisha at her desk: Aisha works across from Mateo, and neither person's desk assignment changes.
• he will answer every difficult account question: Aisha says nobody expects him to answer customers immediately.
• he will lead the training by himself: He is being introduced to experienced staff and will begin by listening.

Correct Answer: more comfortable

Passage Reference: Our manager asked me to be your workplace buddy during your first week, so you can bring everyday questions to me.

Why this is correct: Aisha's role as an available workplace buddy reassures Mateo about beginning the job.

Tips: Choose the feeling that naturally follows from receiving friendly support.

Why the other options are wrong:

• responsible for managing the team: Aisha's buddy role is there to support Mateo. It does not make him the manager.
• less prepared: Having a named person for questions gives Mateo more support, not less preparation.
• unwilling to ask questions: Aisha specifically invites him to bring everyday questions to her.

Correct Answer: the main elevators are crowded

Passage Reference: The main elevators are very busy when most people arrive.

Why this is correct: Mateo understands that the elevator behind the café is useful when the main elevators are busy.

Tips: Complete the condition with the problem that the quieter route solves.

Why the other options are wrong:

• the computer is not ready: Mateo's computer is already on his desk and does not affect the elevator choice.
• the kitchen is being cleaned: No cleaning schedule is given, and the kitchen is unrelated to arrival.
• the café has closed: The café only marks the elevator's location, and its opening status is never mentioned.

Correct Answer: bring the headset with me

Passage Reference: Please bring the headset that the company mailed to you because you will use it during the training calls.

Why this is correct: Because the mailed package arrived, Mateo can follow Aisha's request and bring the headset for training.

Tips: Connect the package's arrival with what Aisha asked Mateo to carry.

Why the other options are wrong:

• ask security to store the headset: Security handles his entry card. There is no instruction to leave equipment there.
• leave the headset at home: The headset is needed for training calls, so leaving it would create the problem Aisha planned for.
• return the headset to the company: The company sent it for Mateo's use, not for him to send back.

Correct Answer: get to know my new colleagues

Passage Reference: Several of us usually eat lunch in the shared kitchen. You are welcome to join us

Why this is correct: Eating together gives Mateo a social chance to become familiar with the people on his new team.

Tips: Think about the social benefit of accepting a group lunch invitation.

Why the other options are wrong:

• finish the training calls alone: Lunch is a break, and Mateo will observe calls with experienced staff in the afternoon.
• collect my temporary entry card: He will collect the card in the lobby before reaching the office, not during lunch.
• avoid meeting the account staff: Mateo welcomes opportunities to meet coworkers and will meet account staff later.

Correct Answer: answer customers myself

Passage Reference: You will listen to their calls first, so nobody expects you to answer customers immediately.

Why this is correct: Mateo is relieved that observation comes before he must handle customer calls on his own.

Tips: Use the contrast between listening first and the responsibility that comes later.

Why the other options are wrong:

• set up Aisha's computer: Mateo's own computer is already prepared, and Aisha's equipment is not his task.
• prepare lunch for the team: Lunch is a shared social activity, and Mateo has no food-preparation duty.
• reserve an elevator: Aisha will show him the quieter elevator. Nobody needs to reserve it.