Read the following message.
Hi Mira,
Could we trade part of our reception coverage tomorrow? I am expecting a video call from the repair company during my usual lunch break. They need me to show them the problem with my washing machine before they decide which part to bring.
Would you cover the reception desk while I take the call in the small meeting room? I should still be able to cover the later part of the break as planned. I know you usually use the first part of lunch for a walk, so I do not want you to lose that time. You could take your walk later while I am at the desk.
To make the trade fair, I can also cover your Friday afternoon mail duty. That task takes you away from the design room when your team is busiest. If you would rather keep your mail duty, I can help sort the supply cupboard instead.
I have already asked the repair company to call outside work hours, but tomorrow is their only available day this week. If the trade does not suit you, I will ask our supervisor whether I may take the call from home. Please do not feel that you have to agree.
Thanks for considering it,
Caleb
Using the drop-down menu (▾), choose the best option according to the information given in the message.
2.The repair company needs a video call
3.To protect Mira's walking time, Caleb will
4.Friday mail coverage might help Mira, as
5.The alternative help Caleb offers is
6.Caleb's final paragraph suggests
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
The trade is fine with me. I understand why the company needs to 7. before choosing what to bring. I can cover reception while you use the meeting room.
I appreciate that you remembered my walk. Taking it later will work because you 8. Your offer to cover Friday's mail duty is helpful too. That will allow me to 9. during our busy afternoon.
Please take the call at the office rather than asking to work from home. I am happy with the plan, so there is no need to 10. Thank you for giving me a real choice instead of 11.
Mira
AI explanationShows the answer. Tap to open.
Correct Answer: he needs to speak with a repair company during lunch
Why this is correct: The whole message is built around the repair company's video call, which falls during Caleb's lunch break and reception time. Every request and offer in the message comes from this problem, so it is his main reason for writing.
Passage Reference: I am expecting a video call from the repair company during my usual lunch break.
Tips: For a question about the main reason for writing, find the problem that causes all the other requests in the message.
Why the other options are wrong:
- he plans to sort the mail tomorrow: Friday mail duty is offered as part of the trade, not the reason for tomorrow's change.
- he has been asked to redesign the reception desk: Mira belongs to the design team, but no desk redesign is mentioned.
- he wants to join Mira on her usual walk: Caleb plans to work at reception while Mira takes her walk later.
Correct Answer: to see the fault before bringing a part
Passage Reference: They need me to show them the problem with my washing machine before they decide which part to bring.
Why this is correct: The video lets the repair staff view the machine and select the correct replacement part.
Tips: Read what the company must decide after seeing the problem.
Why the other options are wrong:
- to let Caleb choose a new washing machine: The company is preparing a repair, not helping him shop for a machine.
- to teach Mira how to make a repair: Mira is not involved in the repair call.
- to inspect the office supply cupboard: The cupboard is an optional work task and has no connection to the washing machine.
Correct Answer: cover the desk while she walks later
Passage Reference: You could take your walk later while I am at the desk.
Why this is correct: Mira can shift her walk because Caleb will return to reception for the later part of lunch.
Tips: Find where Caleb mentions how Mira usually spends her lunch. Read what he suggests right after that.
Why the other options are wrong:
- ask her to walk during mail duty: Her walk moves to later in the same lunch break. It is not combined with Friday mail work.
- shorten the repair call for her: Caleb changes the desk coverage around the call and does not promise to shorten it.
- move the walk to Friday afternoon: The later walk is tomorrow, while Friday afternoon is about mail duty.
Correct Answer: it would let her stay with her design team when they are busy
Passage Reference: That task takes you away from the design room when your team is busiest.
Why this is correct: Caleb's offer removes a duty that normally pulls Mira away during a demanding period.
Tips: Connect the duty with the work Mira misses while doing it.
Why the other options are wrong:
- it would move all office mail work to tomorrow: Caleb offers to cover the existing Friday duty, not change the office schedule.
- it would allow her to join Caleb's repair call: The call concerns Caleb's home appliance and is not a group activity.
- it would give her more time to clean the reception desk: Cleaning reception is never described as Mira's task.
Correct Answer: helping to organize the supply cupboard
Passage Reference: If you would rather keep your mail duty, I can help sort the supply cupboard instead.
Why this is correct: Caleb offers cupboard sorting if Mira prefers to keep her mail duty.
Tips: Look for the option introduced after Mira keeps her usual duty.
Why the other options are wrong:
- repairing the washing machine himself: A repair company will handle the appliance after the video call.
- asking the design team to cover reception: Caleb asks Mira directly and does not involve her team.
- taking Mira's walk without her: The plan protects Mira's own walking time rather than transferring her walk to Caleb.
Correct Answer: he respects Mira's choice and has another possible plan
Passage Reference: If the trade does not suit you, I will ask our supervisor whether I may take the call from home. Please do not feel that you have to agree.
Why this is correct: Caleb removes pressure from his request and explains that he can ask to take the call elsewhere.
Tips: Read every sentence in that paragraph. Judge Caleb's attitude from all of them together.
Why the other options are wrong:
- he believes the repair is more important than work: He tries to preserve coverage and follow workplace approval instead of dismissing work needs.
- he has no other way to handle the call: Asking the supervisor about working from home is a clear alternative.
- he has already received Mira's agreement: This message asks for her decision, so she has not agreed yet.
Correct Answer: see the washing machine problem
Passage Reference: They need me to show them the problem with my washing machine before they decide which part to bring.
Why this is correct: Mira understands that the company must view the fault before selecting a part.
Tips: Match what the company needs to see with the item it will repair.
Why the other options are wrong:
- join the design meeting: The company is calling about an appliance, not Mira's work.
- sort the office mail: Mail duty is part of Caleb's offer to Mira, not the repair company's job.
- check the reception computer: Reception coverage creates the schedule conflict, but its computer is not being repaired.
Correct Answer: can staff the desk then
Passage Reference: You could take your walk later while I am at the desk.
Why this is correct: Caleb will return to reception during the later break, leaving Mira free to walk.
Tips: Choose the action by Caleb that makes Mira's later walk possible.
Why the other options are wrong:
- have cancelled the later break: He says he can cover the later part as already planned.
- will finish the mail early: Friday mail work does not create tomorrow's walking opportunity.
- will walk with me: Caleb will be covering reception, not joining Mira outside.
Correct Answer: remain with my design team
Passage Reference: That task takes you away from the design room when your team is busiest.
Why this is correct: Caleb's Friday coverage frees Mira from leaving the design room when her colleagues need her most.
Tips: Identify what Friday mail duty normally prevents Mira from doing.
Why the other options are wrong:
- work from Caleb's home: Caleb may ask to work from his own home. Mira has no reason to go there.
- repair the supply cupboard: The cupboard would be Caleb's alternate help, and it does not need repair.
- take a longer lunch walk: The Friday benefit concerns afternoon design work, not lunch length.
Correct Answer: ask the supervisor about working from home
Passage Reference: If the trade does not suit you, I will ask our supervisor whether I may take the call from home.
Why this is correct: Mira accepts the desk trade, so Caleb does not need to use his backup request.
Tips: Find the action Caleb planned only if Mira declined.
Why the other options are wrong:
- contact the repair company: Caleb still needs the company's video call.
- cover the later break: That coverage protects Mira's walk and remains part of their plan.
- use the meeting room: Mira agrees that he can take the call there.
Correct Answer: assuming I had to agree
Passage Reference: Please do not feel that you have to agree.
Why this is correct: Mira appreciates that Caleb asked politely, offered alternatives and did not pressure her.
Tips: Complete the contrast with the behaviour Caleb carefully avoided.
Why the other options are wrong:
- remembering my usual routine: Remembering her walk shows consideration, not pressure.
- explaining why you need help: His explanation helps Mira understand the request rather than taking away her choice.
- offering to trade duties: The trade is part of Caleb's fair request and is something Mira appreciates.
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