Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Marjan
Date: August 14
Subject: Childcare applications open on 1.
Hi Farrah,
It was good to chat after English class yesterday. Here are the portal steps for your move. To see which school Sami will go to, open the 2. tab and search by your new home address. It takes less than a minute.
For kindergarten, the 3. on the Families tab tells you what to bring. You will need Sami's birth certificate and proof of address. Registration dates for next September are 4., so please check again next month. If you have questions, you could visit the board office on Friday.
The new childcare spaces are listed on the News tab. Best of all, the evening classes on the 5. tab are free for board ESL students like us!
See you in class,
Marjan
Using the drop-down menu (▾), choose the best option.
Marjan suggests a visit to the board office on Friday because 7.
Marjan's attitude toward Farrah is best described as 8.
AI explanationShows the answer. Tap to open.
Correct Answer: Monday
Why this is correct: The subject line is about childcare. The Childcare Notice row says applications open Monday.
Tips: Read the subject line too. It tells you which row to check.
Why the other options are wrong:
- Friday: Friday is the day office staff meet families about kindergarten, not a childcare day.
- Tuesday: Tuesday is a day for the adult evening classes, not for childcare applications.
- Thursday: Thursday is also an evening class day on the Adult Learning row, not for childcare.
Correct Answer: Schools
Why this is correct: To find a school, the Find a School row says to use the Schools tab. You search there by home address.
Tips: Match the task in the email, finding a school, to the service name in the diagram.
Why the other options are wrong:
- Families: The Families tab has the kindergarten checklist. It does not have the school search.
- News: The News tab has the childcare provider links, not the school search.
- Learning: The Learning tab lists evening classes for adults, not schools for children.
Correct Answer: documents checklist
Why this is correct: The Kindergarten row shows the Families tab and a documents checklist. A checklist tells you what to bring.
Tips: Check that the tab in the sentence and the tab in the row are the same.
Why the other options are wrong:
- provider links: The provider links are on the News tab, and they are for childcare.
- evening classes list: The evening classes list is on the Learning tab, and it is for adults.
- school search: The school search is on the Schools tab. It finds a school, not papers to bring.
Correct Answer: not posted yet
Why this is correct: The Kindergarten row says the dates are not posted yet. That is why Marjan tells Farrah to check again next month.
Tips: The words after a blank, like check again next month, can show you what fits.
Why the other options are wrong:
- ready to use now: Ready to use now describes the school search, not the kindergarten dates.
- opening on Monday: Monday is when childcare applications open. It is not about kindergarten.
- starting in January: January is when the adult evening classes start, not kindergarten registration.
Correct Answer: Learning
Why this is correct: The Adult Learning row shows the Learning tab. It lists evening classes that are free for board ESL students.
Tips: Look for a word from the email, like evening classes, inside the diagram.
Why the other options are wrong:
- Schools: The Schools tab is for finding a child's school, not adult classes.
- Families: The Families tab is for kindergarten papers, not evening classes.
- News: The News tab has childcare links, not the evening classes list.
Correct Answer: share portal steps that will help Farrah
Why this is correct: Marjan writes down the portal steps for Farrah's move. Each paragraph tells Farrah where to click.
Tips: The main purpose is what the whole email does, not one small detail.
Why the other options are wrong:
- offer Farrah a job at the school board: Marjan is a classmate, not a board worker. She never talks about a job.
- register Sami for kindergarten herself: Marjan only explains the steps. Farrah will do the registration.
- ask Farrah to find her a childcare space: Marjan tells Farrah where the childcare spaces are listed. She never asks Farrah to find her a space.
Correct Answer: office staff meet families that day
Why this is correct: The Kindergarten row says office staff meet families on Fridays. So Friday is a good day to ask questions.
Tips: When the email names a day, find the same day in the diagram.
Why the other options are wrong:
- childcare applications open that day: Childcare applications open on Monday, not on Friday.
- the evening classes meet that day: The evening classes meet on Tuesday and Thursday, not on Friday.
- the school search starts that day: The school search is ready to use now, so it does not start on Friday.
Correct Answer: friendly and eager to help
Why this is correct: Marjan takes time to explain each portal step for Farrah's move. She also shares good news about free classes.
Tips: Friendly words and extra help show a warm attitude.
Why the other options are wrong:
- impatient and too busy: Marjan takes time to explain many steps, so she is not impatient.
- worried about her own child: The email is about Sami, who is Farrah's child. Marjan does not talk about her own child.
- unsure how the portal works: Marjan knows exactly which tab to use for each service.
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