Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Elizabeth Moore
Date: January 8
Subject: Treadmill for my grandfather
Hello,
My family visited your showroom on Saturday, and the guide says you are the person to ask about the treadmill. My grandfather is 81, and his doctor wants him to walk every day.
We especially like that the treadmill has 2., which would suit him well. Space is our other worry. Our spare room is small, so it really helps that the treadmill folds upright to only 3..
My father wanted the Family Multi-Gym for the whole family. However, at 4., it costs far more than we planned to spend on one machine. We would like to buy the treadmill this week instead.
Could you confirm that it comes with 5., as the guide says, so it arrives before his birthday on January 15?
I can come in to pay any evening.
Best regards,
Elizabeth Moore
Using the drop-down menu (▾), choose the best option.
Once the treadmill arrives, the family will need to 7.
Elizabeth's attitude toward her grandfather is best described as 8.
AI explanationShows the answer. Tap to open.
Correct Answer: Kevin Tran
Why this is correct: Elizabeth writes to the person to ask about the treadmill. The Walk-Easy Treadmill row says to ask for Kevin Tran.
Tips: When the To line is empty, find what the writer wants to buy. Then find the person in that row.
Why the other options are wrong:
- Maria Lopez: Maria Lopez is the advisor for the Wall Pulley Set, not the treadmill.
- Sam Okafor: Sam Okafor helps with the Family Multi-Gym, which Elizabeth decides not to buy.
- Lena Park: Lena Park is the advisor for the Portable Stepper, not the treadmill.
Correct Answer: a low-speed senior mode
Why this is correct: Her grandfather is 81. The treadmill row lists a low-speed senior mode, which suits an older walker.
Tips: Make sure the feature you choose is in the row the sentence talks about.
Why the other options are wrong:
- a carry handle: The carry handle is on the Portable Stepper, not on the treadmill.
- a wall mount: Only the Wall Pulley Set mounts on the wall. The treadmill stands on the floor.
- a 100 kg weight limit: The 100 kg weight limit belongs to the Portable Stepper, not the treadmill.
Correct Answer: 0.7 square metres
Why this is correct: The treadmill row says it folds upright to 0.7 square metres. That is why it fits a small room.
Tips: Several rows give a size. Read the size in the row for the right machine.
Why the other options are wrong:
- 0.4 square metres: 0.4 square metres is the space for the Portable Stepper, not the treadmill.
- 1 square metre: 1 square metre is the space needed in front of the Wall Pulley Set.
- 2.5 square metres: 2.5 square metres is the space the Family Multi-Gym needs, the largest in the guide.
Correct Answer: $1,800
Why this is correct: This sentence is about the Family Multi-Gym that her father wanted. Its row shows a price of $1,800.
Tips: Words like it can point back to the last machine named. Check which one.
Why the other options are wrong:
- $1,250: $1,250 is the price of the treadmill, the machine Elizabeth wants to buy.
- $450: $450 is the price of the Wall Pulley Set, not the Multi-Gym.
- $320: $320 is the price of the Portable Stepper, the cheapest machine in the guide.
Correct Answer: free delivery in 5 days
Why this is correct: The treadmill row says free delivery in 5 days. From January 8, that is before the birthday on January 15.
Tips: When a writer asks you to confirm something, the answer is usually in the row of the item they want.
Why the other options are wrong:
- free delivery in 10 days: Free delivery in 10 days is for the Family Multi-Gym, not the treadmill.
- delivery for $40: Delivery for $40 is the rule for the Wall Pulley Set, not the treadmill.
- a carry handle: A carry handle comes with the Portable Stepper. The treadmill row does not list one.
Correct Answer: arrange to buy a treadmill for her grandfather
Why this is correct: Elizabeth says her family wants to buy the treadmill this week. She asks about delivery and offers to come in and pay.
Tips: Look for the sentence that says what the writer wants to do. That is often the purpose.
Why the other options are wrong:
- ask for a refund on a treadmill she bought: Elizabeth has not bought anything yet, so there is nothing to refund.
- book a fitness class for her grandfather: Elizabeth wants a machine for home. She never mentions any class.
- complain about the service in the showroom: Elizabeth says nothing bad about the showroom. She is polite and ready to buy.
Correct Answer: put it together themselves
Why this is correct: The footer says assembly comes only with the Family Multi-Gym. So the family must put the treadmill together.
Tips: The email does not talk about assembly. Small notes under the table often answer these questions.
Why the other options are wrong:
- pay $40 for the delivery: The treadmill has free delivery. The $40 charge is for the Wall Pulley Set.
- mount it on the wall: Only the Wall Pulley Set mounts on the wall. The treadmill stands on the floor.
- pick it up from the showroom: The treadmill is delivered. Take home today is only for the Portable Stepper.
Correct Answer: caring and thoughtful
Why this is correct: Elizabeth thinks about his age, his doctor's advice and his birthday. She wants the machine to suit him.
Tips: To find an attitude, look at what the writer notices and plans for.
Why the other options are wrong:
- impatient and annoyed: Elizabeth writes calmly and politely. Nothing in the email sounds annoyed.
- worried and hopeless: Elizabeth has a clear plan to help him walk, so she is not hopeless.
- cold and uninterested: Elizabeth plans the purchase around his needs and his birthday, so she clearly cares.
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