Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Sam Patel
Date: May 6
Subject: Software Developer opening
Hello,
I am writing about the Software Developer role at your company, because I have been building software for devices and networks since 2024. The notice asks for 2., and that matches my work history at my current job exactly.
I have one question before I send my application. I understand that I would need to be in the office 3., and that is fine for me. I live only ten minutes away. The notice also says the job starts on 4., but my family is moving that week.
Could I start one week later instead? I also have a question about pay, but the notice says those questions go to 5..
Thank you for your time. I hope to hear from you soon.
Best regards,
Sam Patel
Using the drop-down menu (▾), choose the best option.
Sam must send his application no later than 7.
Sam's tone in the email is best described as 8.
AI explanationShows the answer. Tap to open.
Correct Answer: Omar Haddad
Why this is correct: Sam is asking about the Software Developer role. That row says to ask Omar Haddad about this role.
Tips: When the To line is blank, find the person in the diagram who answers the writer's question.
Why the other options are wrong:
- Priya Nair: Priya Nair answers questions about the Java Developer role, not this one.
- Lena Brooks: Lena Brooks is the contact for the Web Developer role.
- Tom Reid: Tom Reid only answers questions about pay. Sam's main question is about the start date.
Correct Answer: two years of experience
Why this is correct: The Software Developer row asks for two years of experience. Sam says this matches his work history exactly.
Tips: Check that the number you choose comes from the same row as the job in the email.
Why the other options are wrong:
- three years of experience: Three years is what the Java Developer role asks for.
- one year of experience: One year of experience is for the Web Developer role.
- five years of experience: Five years is only for the Java team lead, not for Sam's role.
Correct Answer: five days a week
Why this is correct: The Software Developer row says the office is five days a week. Sam says this is fine, and he lives only ten minutes away.
Tips: Match each detail to its own row. Similar details often appear in every row.
Why the other options are wrong:
- on Mondays and Tuesdays: Mondays and Tuesdays in the office is the plan for the Java Developer.
- once a month: Once a month in the office is for the Web Developer, who works remotely.
- for the first week only: The first week in the office is for all new staff. Sam's role needs more days than that.
Correct Answer: July 2
Why this is correct: The Software Developer row says the job starts July 2. Sam then asks if he can start one week later.
Tips: Dates can mean different things. Read the words next to each date.
Why the other options are wrong:
- June 1: June 1 is the start date for the Java Developer role.
- August 5: August 5 is when the Web Developer role starts, not Sam's role.
- May 18: May 18 is the last day to apply. It is not a start date.
Correct Answer: Tom Reid
Why this is correct: Sam has a question about pay. The note at the bottom says pay questions go to Tom Reid in Human Resources.
Tips: A rule for everyone is often in the note at the bottom of a diagram.
Why the other options are wrong:
- Priya Nair: Priya Nair answers questions about the Java Developer job, not pay questions.
- Lena Brooks: Lena Brooks answers questions about the Web Developer job, not pay questions.
- Omar Haddad: Omar Haddad answers questions about the role. Pay questions go to someone else.
Correct Answer: ask if he can start the job a week later
Why this is correct: Sam says his family is moving that week. Then he asks if he could start one week later.
Tips: The main purpose is the request the writer really needs an answer to.
Why the other options are wrong:
- ask how much the job pays: Sam knows pay questions go to Tom Reid, so he does not ask Omar about pay.
- ask to work from home every day: Sam says the office five days a week is fine for him.
- complain about the office rules: Sam is happy with the office days, since he lives only ten minutes away.
Correct Answer: May 18
Why this is correct: Sam has not sent his application yet. The note at the bottom says to apply by May 18.
Tips: A start date and a deadline are different things. Check which one the sentence asks for.
Why the other options are wrong:
- June 1: June 1 is when the Java Developer job starts. It is not the last day to apply.
- July 2: July 2 is the start date of Sam's job. He must apply well before that.
- August 5: August 5 is when the Web Developer job starts. It is not an application date.
Correct Answer: polite and hopeful
Why this is correct: Sam thanks Omar for his time and says he hopes to hear back soon. This shows a polite and hopeful tone.
Tips: Look at the greeting and the closing lines. They often show the writer's tone.
Why the other options are wrong:
- annoyed about the office days: Sam says the office days are fine for him.
- worried that he lacks experience: Sam says his work history matches what the role asks for exactly.
- unsure which role he wants: Sam writes only about the Software Developer role, so he knows what he wants.
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