Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Pat
Date: October 3
Subject: Our cup trial this month
Hello,
I hope your week is going well. The planner says you lead the plan for customers who bring their own mug, so I am writing to you first.
I first looked at the plan that would save the most paper cups, but sadly it needs 2.. We cannot offer that at the moment, so I have chosen your plan instead. The planner expects it to lead to 3., which is still a very good start for a small cafe like ours.
Could you run a short training session for the morning team next week? Everyone will need to know how to 4. while the trial is running. I will ask Ana Silva to order the counter sign today.
If all goes well, we can meet to look at the results together when the trial ends after 5.. Thank you for helping us cut down on waste.
Thanks,
Pat
Using the drop-down menu (▾), choose the best option.
Why might Pat's plan be easier for the kitchen than the Dine-In Ceramics plan? 7.
Pat's next step is to 8.
AI explanationShows the answer. Tap to open.
Correct Answer: Mina Park
Why this is correct: Pat writes to the person who leads the plan for customers who bring their own mug. The planner says Mina Park leads that plan.
Tips: When the To line is empty, look for the person the email describes. Then find that name in the diagram.
Why the other options are wrong:
- Omar Haddad: Omar Haddad leads the Mug Deposit Shelf plan, where customers borrow a mug.
- Grace Liu: Grace Liu leads the Dine-In Ceramics plan for seated customers.
- Ana Silva: Ana Silva handles orders for mugs and signs. The footer does not name Ana Silva as a plan leader.
Correct Answer: shelf space beside the counter
Why this is correct: The Mug Deposit Shelf saves the most cups, about 140 a week. Its row says it needs shelf space beside the counter.
Tips: First find the row with the biggest number. Then read what that row needs.
Why the other options are wrong:
- one counter sign: One counter sign is what the Bring-Your-Own Discount needs, not the deposit plan.
- eight extra dishwasher loads a week: The eight extra dishwasher loads are for Dine-In Ceramics, which saves the fewest cups.
- staff to collect cups from tables: Collecting cups from tables is the staff task for Dine-In Ceramics.
Correct Answer: about 90 fewer paper cups a week
Why this is correct: Pat chose the Bring-Your-Own Discount. Its row says about 90 fewer paper cups a week.
Tips: Each number belongs to one row. Make sure you read the row for the plan in the sentence.
Why the other options are wrong:
- about 140 fewer paper cups a week: About 140 fewer cups is the figure for the Mug Deposit Shelf, which Pat cannot use.
- about 70 fewer paper cups a week: About 70 fewer cups is the figure for Dine-In Ceramics, not Pat's plan.
- eight extra dishwasher loads a week: Eight extra dishwasher loads belong to Dine-In Ceramics. Pat's plan does not need them.
Correct Answer: check that each mug is clean
Why this is correct: In Pat's plan, staff check that each mug is clean. So the team needs to learn this task.
Tips: Tasks for staff are listed in each row. Pick the task from the chosen plan only.
Why the other options are wrong:
- wash every returned mug: Washing every returned mug is the staff task for the Mug Deposit Shelf.
- collect cups from tables: Collecting cups from tables is the staff task for Dine-In Ceramics.
- take the $4 deposit: The $4 deposit is part of the Mug Deposit Shelf, not Pat's plan.
Correct Answer: four weeks
Why this is correct: The Bring-Your-Own Discount is a four-week trial. The footer says results are reviewed when a trial ends.
Tips: Be careful with time words. Training time and trial time are different things.
Why the other options are wrong:
- six weeks: Six weeks is the trial length for the Mug Deposit Shelf, not Pat's plan.
- two weeks: Two weeks is the trial length for Dine-In Ceramics.
- one week: One week is the staff training time before a trial starts, not the trial itself.
Correct Answer: start planning a cup trial with the person who leads it
Why this is correct: Pat explains the chosen plan and asks its leader to train the team. The email is about getting the trial started.
Tips: Ask yourself what the writer wants to happen after the email is read.
Why the other options are wrong:
- ask for more shelf space beside the counter: Pat says the cafe cannot offer shelf space, so Pat does not ask for it.
- complain about the price of paper cups: Pat never talks about what paper cups cost.
- ask customers to return borrowed mugs: Pat did not choose the plan with borrowed mugs.
Correct Answer: It does not add any dishwasher loads.
Why this is correct: Dine-In Ceramics needs eight extra dishwasher loads a week. Pat's plan needs only one counter sign.
Tips: To compare two plans, read the same column in both rows.
Why the other options are wrong:
- It needs shelf space beside the counter.: Shelf space is needed for the Mug Deposit Shelf, not Pat's plan.
- It has a shorter trial.: Pat's plan runs for four weeks, but Dine-In Ceramics runs for only two.
- It charges customers a $4 deposit.: The $4 deposit belongs to the Mug Deposit Shelf. Pat's plan gives a discount.
Correct Answer: ask Ana Silva to order the counter sign
Why this is correct: Pat says the next step clearly. Pat will ask Ana Silva to order the counter sign today.
Tips: They show which step comes first.
Why the other options are wrong:
- buy new shelves for returned mugs: Pat says the cafe cannot offer shelf space, so no shelves are needed.
- stop selling drinks in paper cups: Pat wants fewer paper cups, but never says the cafe will stop using them.
- review the trial results with the team: The results come later, when the trial ends after four weeks.
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