Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Jamie Tran
Date: March 3
Subject: Choosing a plan
Hello,
I am moving to Vancouver next month, and I would like to join Cedar Mobile. I use about 2 GB of data a month, and almost all my calls are to people in the city.
The Birch Plan looks like the best fit for my normal needs. I am glad that it includes 2., because my old plan did not have that.
However, I am visiting Seattle for a weekend in May. Only one of your plans offers U.S. talk and text, and it costs 3.. That is more than I wanted to pay each month. I also read that this plan can only be activated 4., which would be fine for me. Before I decide, I have one question. The same plan also comes with 5., and I am not sure about that part. Could it be changed later?
Thank you,
Jamie
Using the drop-down menu (▾), choose the best option.
The Birch Plan would be a poor choice if Jamie often 7.
Jamie hopes Cedar Mobile will 8.
AI explanationShows the answer. Tap to open.
Correct Answer: hello@cedarmobile.ca
Why this is correct: Jamie is not a Cedar Mobile customer yet. The general address at the top of the flyer is hello@cedarmobile.ca.
Tips: A flyer can list several addresses. Read what each one is for.
Why the other options are wrong:
- help@cedarmobile.ca: The small print says help@cedarmobile.ca is for current customers. Jamie has not joined yet.
- students@cedarmobile.ca: The banner says students send their ID to this address. Jamie is asking about plans, not sending an ID.
- jobs@cedarmobile.ca: The small print gives jobs@cedarmobile.ca for job seekers. Jamie wants a phone plan, not a job.
Correct Answer: voicemail and call display
Why this is correct: The Birch Plan card lists voicemail and call display. Jamie is glad the plan has this.
Tips: Stay on the card the email names. Check that the feature is on that card.
Why the other options are wrong:
- unlimited Canada-wide calls: Canada-wide calls are unlimited on the Maple Plan and the Spruce Plan only. Birch charges 25 cents a minute.
- U.S. talk and text: U.S. talk and text is only on the Spruce Plan, not the Birch Plan.
- unused data rollover: Only the Maple Plan lets unused data roll over to the next month.
Correct Answer: $64 a month
Why this is correct: Only the Spruce Plan has U.S. talk and text. Its price line says $64 a month.
Tips: First find the plan with the feature. Then read the price on that same card.
Why the other options are wrong:
- $52 a month: $52 a month is the Maple Plan price. That plan has no U.S. talk and text.
- $42 a month: $42 a month is the Birch Plan price, the plan for Jamie's normal needs.
- $38 a month: $38 a month is the student price for the Birch Plan, shown in the banner.
Correct Answer: in store
Why this is correct: The Spruce Plan card says it can be activated in store only.
Tips: The words this plan point back to the plan in the sentence before. Keep using that card.
Why the other options are wrong:
- online: Online activation is for the Birch Plan. The Spruce Plan cannot be activated online.
- in the app: The app works for the Birch Plan and the Maple Plan, but not the Spruce Plan.
- by phone: Only the Maple Plan can be activated by phone.
Correct Answer: a 12-month contract
Why this is correct: The Spruce Plan card lists a 12-month contract. The other two plans have no contract.
Tips: Compare the cards. A detail that only one card has is often the answer.
Why the other options are wrong:
- unused data rollover: Data rollover belongs to the Maple Plan, not the Spruce Plan.
- online activation: The Spruce Plan must be activated in store, so it has no online activation.
- 2 GB of data: The Spruce Plan gives 3 GB of data. The Birch Plan is the one with 2 GB.
Correct Answer: ask a question before choosing a plan
Why this is correct: Jamie explains what is needed and then asks one question before deciding on a plan.
Tips: Look for the sentence where the writer says what they need from the reader.
Why the other options are wrong:
- complain about a Cedar Mobile bill: Jamie has not joined Cedar Mobile yet, so there is no bill.
- apply for the student price: The email never says that Jamie is a student.
- cancel a Cedar Mobile contract: Jamie asks about a contract but does not have one to cancel.
Correct Answer: made calls to other provinces
Why this is correct: The Birch Plan has unlimited calls in Metro Vancouver only. Other Canadian calls cost 25 cents a minute.
Tips: Think about what the plan does not cover. That shows when it would be a poor choice.
Why the other options are wrong:
- called people in Metro Vancouver: Calls in Metro Vancouver are unlimited on the Birch Plan, so this is a good fit.
- used voicemail: Voicemail is included in the Birch Plan, so using it costs nothing extra.
- used less than 2 GB of data: The Birch Plan gives 2 GB of data, so using less is no problem.
Correct Answer: explain whether a plan feature can be changed later
Why this is correct: Jamie is unsure about one part of the plan and asks if it could be changed later.
Tips: The last question in an email usually shows what the writer hopes for.
Why the other options are wrong:
- activate a plan online for Jamie: Jamie does not ask for this. The plan with U.S. calls is activated in store only.
- give Jamie the student price: The student price is in the banner, but Jamie never asks for it.
- move Jamie's unused data to the next month: Jamie does not mention unused data. That rollover is a Maple Plan feature.
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