Tips: When the email says what must happen first, look for the station that gives the thing every other step needs.

Why the other options are wrong:

• ask the Parts Counter which kit will fit: The Parts Counter does not diagnose items, and it only opens at 11:00 a.m. It cannot tell them which kit fits.
• have the electrician find the fault at the bench: The bench replaces parts, but the part must be there at check-in. So the fault has to be found before the bench visit, not at it.
• try both kits at the Quiet Fitting Table: The table only does hand fitting. It cannot name the right part, and the counter will not release a kit without a slip.

Correct Answer: ask to move our bench time to 11:20 before 10:10

Why this is correct: The part must be there at check-in. The Parts Counter only opens at 11:00 a.m., so 10:20 is too early. The footer says a 10:20 booking can move to 11:20 only if you ask before 10:10.

Tips: Rules in the footer often have a deadline. Check both the new time and the time you must ask by.

Why the other options are wrong:

• ask to move our bench time to 11:20 at 10:30: This is the right new time, but the footer says you must ask before 10:10. At 10:30 it is too late to move the booking.
• keep the 10:20 time and bring the part in later: The bench row says the part must be there at check-in. Bringing it later breaks that rule.
• switch our booking to the Quiet Fitting Table: The Quiet Fitting Table has no powered testing. Jonah wants to see the mixer run after the repair.

Correct Answer: show our slip at the Parts Counter to get the kit

Why this is correct: The Parts Counter releases parts only with a slip from the Diagnosis Desk. Jonah says the other station opens later. He does not want to be turned away for a missing slip, so they must show it.

Tips: Words like only with show a condition. Make sure the answer includes the thing the rule asks for.

Why the other options are wrong:

• collect the held kit at the counter without a slip: The counter will not release any part without a slip from the Diagnosis Desk, even a part that is being held.
• ask the Diagnosis Desk to hand over the kit: The Diagnosis Desk does not sell or fit parts. It only gives the slip.
• pick up the kit from the Electrical Bench: The bench does not give out parts. Its row says the part must already be there at check-in.

Correct Answer: power test at the Electrical Bench

Why this is correct: Jonah wants to see the mixer tested under power after the new switch is in. The Electrical Bench does powered testing after every repair, so this is the step he cares about most.

Tips: Notice when something happens. A check before the repair is not the same as a test after it.

Why the other options are wrong:

• power check at the Diagnosis Desk: The desk does run items under power, but only to find the fault. Its row says there is no testing after a repair.
• fitting check at the Quiet Fitting Table: The fitting table has no powered testing, so it cannot show whether the mixer still cuts out.
• part check at the Parts Counter: The Parts Counter does not diagnose items. It only sells and holds parts.

Correct Answer: book the bench again for another Saturday

Why this is correct: The footer says that if the right part is out of stock, you book the bench for another Saturday. Jonah accepts this even if he has to carry the mixer home.

Tips: Look for an if rule in the footer that matches the problem in the sentence.

Why the other options are wrong:

• fit the closest kit at the fitting table: Jonah asks Mira not to accept a quick fix that nobody has checked. The fitting table also has no powered testing.
• keep the 11:20 time and wait for a part: The part must be there at check-in, and the footer says to book another Saturday when the part is out of stock.
• have the counter hold a kit for one day: The counter can only hold parts it has. The kit in this sentence is out of stock.

Correct Answer: set out a plan that ends with a tested repair

Why this is correct: Jonah lists each step in order: the diagnosis, the booking change, the part, and the power test. He also says he does not want a fix that nobody has checked, so the plan must end with a tested repair.

Tips: For a purpose question, think about what the whole email is trying to get done.

Why the other options are wrong:

• ask Mira to fix the mixer on her own: Jonah will be there too. He says he will bring the mixer and wait in line while Mira asks about the booking.
• complain that the bench has too few bookings: Jonah does not complain. He simply plans to use the later 11:20 time.
• explain why the mixer cannot be repaired: Jonah expects a repair on Saturday. Only if the kit is out of stock would they come back another day.

Correct Answer: The right part cannot be collected before that check-in.

Why this is correct: The part must be there when they check in at the bench. The Parts Counter opens at 11:00 a.m., which is after 10:20, so they cannot have the part in time.

Tips: Put the times from different rows in order. The problem is often one step that happens too late.

Why the other options are wrong:

• The bench visit is too short for this kind of repair.: The visit lasts 45 minutes, and nothing says this is too short for a switch.
• The bench does not test repairs under power.: The bench does powered testing after every repair. That is why Jonah wants it.
• The Diagnosis Desk only opens after 10:20.: The desk takes walk-ins from 9:00 to 10:00 a.m., so it opens well before 10:20.

Correct Answer: willing to try, but not at the cost of testing

Why this is correct: Jonah makes a careful plan to finish on Saturday. But he says not to accept a quick fix that nobody has checked. He will even carry the mixer home if the kit is out of stock.

Tips: For attitude, look for what the writer will and will not accept. The answer usually has both parts.

Why the other options are wrong:

• determined to finish it no matter what: Jonah would rather go home without a repair than accept an untested fix, so he will not finish it at any cost.
• unconcerned about which kit is used: Jonah says the two kits are not interchangeable and wants the exact kit named on the slip.
• doubtful that any plan could work: Jonah has a clear plan and expects it to work if the kit is in stock.