Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Priya Shah, Apartment 407
Date: October 6
Subject: Bike locker request
Hello,
I would like to register for a bike locker. Since my shoulder surgery this summer, I cannot lift my bike above waist height, so I need 1. rather than a hanging rack. I also cannot carry the bike up any stairs right now.
The map shows that the only room with that kind of space free is the one beside the 2.. It also has a level way in, which matters just as much. Room B would have suited me as well, but it 3.. My neighbour has been waiting there since June.
I understand that the fee for my space is 4. a month, and I am happy to pay by cheque. I will bring the locker form and the first payment to the lobby desk tonight. Since you only hold a free space for 5., could you tell me right away if it has been taken?
Thank you,
Priya
Using the drop-down menu (▾), choose the best option.
After she parks her bike, Priya will most likely be able to 7.
Priya's tone in the email is best described as 8.
AI explanationShows the answer. Tap to open.
Correct Answer: a floor-rack space
Why this is correct: Priya cannot lift her bike above her waist, so she needs a space on the floor. Room C lists a floor-rack space, which is the opposite of a hanging rack.
Tips: Use the reason the writer gives. It tells you what kind of answer the blank needs.
Why the other options are wrong:
- an upper-rack space: Upper-rack spaces are hanging racks in Room A, and Priya cannot lift her bike that high.
- a spot on the waiting list: A spot on the waiting list is not a kind of rack. It would not give her a space now.
- a small helmet locker: Room A has small helmet lockers, but a helmet locker cannot hold a bike.
Correct Answer: East Entrance
Why this is correct: The only free floor-rack space is in Room C. The Room C row says it is beside the East Entrance.
Tips: First find the row that matches the writer's needs, then read its location.
Why the other options are wrong:
- West Entrance: Room A is beside the West Entrance, and it only has upper-rack spaces free.
- lobby desk: Room B is behind the lobby desk, and it has no spaces free at all.
- mail room: Room A is across from the mail room, and its free spaces are hanging racks.
Correct Answer: only has a waiting list
Why this is correct: Room B has a level route, so it could suit Priya. But the Room B row says no spaces are free. The waiting list takes about 3 months.
Tips: When the email says would have suited, look for the one problem that stops the choice.
Why the other options are wrong:
- is six steps up from the sidewalk: Six steps up from the sidewalk describes Room A, not Room B, which has a level route.
- has hanging racks only: Hanging racks only is true for Room A. Room B has full-size bike lockers.
- is beside the West Entrance: Room B is behind the lobby desk. Room A is the one beside the West Entrance.
Correct Answer: $12
Why this is correct: Priya's space is in Room C. The Room C row says the fee is $12 per month.
Tips: Be careful with numbers in the same row. Check what each number is for.
Why the other options are wrong:
- $10: $10 per month is the fee for Room A, where Priya would need a hanging rack.
- $15: $15 per month is the fee for Room B, which has no spaces free.
- $20: $20 is the fob deposit in Room C. It is not the monthly fee for the space.
Correct Answer: 48 hours
Why this is correct: The footer says free spaces are held for 48 hours. Priya asks for news quickly because the hold is short.
Tips: Rules that are true for every room are often in the footer, so read it too.
Why the other options are wrong:
- 24 hours: Room C is open 24 hours with a fob. That is not how long a space is held.
- 30 days: 30 days is the time before unused bikes are tagged, not the time a space is held.
- 3 months: 3 months is about how long the Room B waiting list takes, not the hold time.
Correct Answer: ask for the locker space that suits her shoulder
Why this is correct: Priya explains her shoulder problem and asks to register for the space that fits her needs. This request is the main reason she writes.
Tips: The main purpose is usually in the first lines, where the writer says what they would like.
Why the other options are wrong:
- join the waiting list for Room B: Priya says Room B only has a waiting list. She chooses the free space in Room C instead.
- complain about the stairs at the West Entrance: Priya mentions stairs only to explain her needs. She does not complain about them.
- ask the office to lower the monthly fee: Priya says she is happy to pay by cheque, so she is not asking for a lower fee.
Correct Answer: take the lift straight up to her apartment
Why this is correct: Room C is next to the lift, and the email says Priya cannot carry her bike up stairs. After parking, she can use the lift to go up to her apartment.
Tips: For a what next question, look at what is close to the writer's choice in the diagram.
Why the other options are wrong:
- leave through the West Entrance without any stairs: The West Entrance is by Room A, which is six steps up from the sidewalk. So it has stairs.
- keep her helmet in a small wall locker: The small helmet lockers are in Room A, not in Room C where Priya will park.
- wait for the lobby desk to open the room: Room C is open 24 hours with a fob. Priya does not need the desk to open it.
Correct Answer: polite and practical
Why this is correct: Priya explains her needs clearly, offers to pay by cheque and asks a clear question at the end. She is polite and practical.
Tips: Notice how the writer asks for things. Polite requests often start with could you.
Why the other options are wrong:
- angry and demanding: Priya asks politely and thanks the office, so she is not angry or demanding.
- nervous and apologetic: Priya does not say sorry or sound worried. She states her needs with confidence.
- casual and joking: Priya writes in a clear, serious way to the building office and makes no jokes.
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