Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Eric Lau
Date: October 6
Hello,
I would like to bring my father to one of your clinic sessions. He is 68, he wants a flu shot and a COVID-19 booster, and he works until 5:00 every weekday. He is also most comfortable discussing his health in Mandarin.
The Saturday session offers both vaccines too, but it has 2., so it would not work for him. Your session fits his hours and language better. According to the notice, 3., so we plan to arrive at about 6:00 without an appointment. Please let me know if that could be a problem.
I also see that your session offers a 4., which my father has been meaning to arrange for a long time. Doing both that evening would save him a second trip. He may not find his health card in time, but the notice says that he 5., so we will come either way.
Thank you for running these clinics in our neighbourhood.
Eric
Using the drop-down menu (▾), choose the best option.
Why does Eric plan to arrive at about 6:00? 7.
Eric's attitude in the email is best described as 8.
AI explanationShows the answer. Tap to open.
Correct Answer: Wei Chen
Why this is correct: Eric's father needs both vaccines, a session after 5:00, and Mandarin. Only the Tuesday Evening session has all three, and its contact is Wei Chen, so Eric writes to him.
Tips: When the blank is in the To line, first find the session that fits the writer's needs. Then read the contact name in that row.
Why the other options are wrong:
- Nadia Roy: Nadia Roy is the contact for Tuesday Morning. That session is during work hours and has a French interpreter.
- Harpreet Gill: Harpreet Gill runs Thursday Afternoon. It has no COVID-19 boosters, it is during work hours, and the interpreter speaks Punjabi.
- Sam Obi: Sam Obi is the Saturday contact. Eric says Saturday will not work because it has no interpreter.
Correct Answer: no interpreter
Why this is correct: The Saturday Morning row says No interpreter. Eric's father wants to talk in Mandarin, so Saturday does not work even though it has both vaccines.
Tips: Check the row that the sentence names, here Saturday, and read only its support line.
Why the other options are wrong:
- a French interpreter: The French interpreter is at the Tuesday Morning session, not on Saturday.
- a Punjabi interpreter: The Punjabi interpreter is at the Thursday Afternoon session, not on Saturday.
- a Mandarin interpreter: The Mandarin interpreter is on Tuesday Evening. If Saturday had one, it would suit Eric's father.
Correct Answer: walk-ins are welcome until 7:30
Why this is correct: The Tuesday Evening row says walk-ins are welcome until 7:30. That is why Eric can arrive at 6:00 without an appointment.
Tips: A time rule must match the time the writer plans to come. Check that 6:00 fits inside it.
Why the other options are wrong:
- visits are by appointment only: Appointments only is the rule for Thursday Afternoon. Eric's session accepts walk-ins.
- walk-ins are welcome all morning: Morning walk-ins are for the Tuesday and Saturday morning sessions, but Eric is coming in the evening.
- the session is only for adults over 65: Only Thursday's flu shots are limited to people 65 and older. The evening session is for adults 18 and older.
Correct Answer: pharmacist medication review
Why this is correct: The Tuesday Evening services include a pharmacist medication review. Eric says it would save his father a second trip to do both things that evening.
Tips: The words your session tell you to stay in one row. Pick the service that row lists.
Why the other options are wrong:
- hearing check: Hearing checks are only offered on Thursday Afternoon, not at Eric's evening session.
- diabetes foot check: Diabetes foot checks are also a Thursday service. The evening session does not list them.
- family check-up: Family check-ups are only on Saturday Morning, which Eric has already ruled out.
Correct Answer: can still be seen without it
Why this is correct: The note at the bottom says to bring a health card if you have one. You can still be seen without it. So Eric will come even if his father cannot find his card.
Tips: Rules that apply to every session are often in the note at the bottom of the diagram.
Why the other options are wrong:
- must bring a guardian form: A guardian form is needed only for children at the Tuesday Morning session. Eric's father is an adult.
- must book with Harpreet Gill: Harpreet Gill takes bookings for Thursday, not for the Tuesday evening walk-ins.
- must be 65 or older: Age 65 applies only to Thursday flu shots. The note about the health card says nothing about age.
Correct Answer: check a plan to bring his father to a suitable session
Why this is correct: Eric explains why the Tuesday Evening session fits his father and says they plan to come at 6:00. He asks the contact to tell him if that could be a problem, so he is checking his plan.
Tips: Look for the request in the email. It usually shows the main purpose.
Why the other options are wrong:
- book a Thursday appointment for his father: Eric does not want Thursday. He is writing about the Tuesday evening walk-in session.
- ask for an interpreter to be added on Saturday: Eric simply rules out Saturday. He never asks the clinic to change it.
- complain that the clinic has no evening hours: The clinic does have an evening session, and Eric is planning to use it.
Correct Answer: His father finishes work at 5:00, and walk-ins are still accepted then.
Why this is correct: Eric says his father works until 5:00. The Tuesday Evening session accepts walk-ins until 7:30, so 6:00 is after work and still inside the walk-in time.
Tips: For a why question about timing, join a fact from the email with a time rule from the diagram.
Why the other options are wrong:
- The session does not open until 6:00 on Tuesdays.: The evening session opens at 5:30, not at 6:00.
- The pharmacist only arrives after 6:00.: The diagram gives no special time for the pharmacist.
- Appointments for Mandarin speakers start at 6:00.: Eric is coming without an appointment, and the diagram lists no special Mandarin times.
Correct Answer: caring and well prepared
Why this is correct: Eric thinks about his father's work hours, language and health card, and he checks each session before choosing. He also thanks the clinic politely.
Tips: For tone, notice how the writer asks for things and how the email ends.
Why the other options are wrong:
- anxious and confused: Eric is not confused. He has a clear plan and clear reasons for it.
- demanding and impatient: Eric asks politely and thanks the clinic, so he is not demanding.
- unsure and uninterested: Eric has checked every session carefully, which shows he cares a lot.
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