Tips: Find the place named in the email, such as a hotel, and look for the row that mentions it.

Why the other options are wrong:

• Dock A: Dock A is beside the Fish Market and is closest to the Old Town hotels, not Harbour Hotel.
• Dock C: Dock C is at the end of Pier Road, next to the airport shuttle stop, not behind Harbour Hotel.
• Gull Point: Gull Point is not a dock in the city. It is a stop that the Dock C taxi makes on the way.

Correct Answer: 7:30 p.m.

Why this is correct: Dock B has direct taxis at 5:30, 6:30 and 7:30 p.m. Hotel check-in opens at 6:45 p.m., so 7:30 p.m. is the first taxi after guests can check in.

Tips: Stay in the row of the dock you chose, then compare each time with the time given in the email.

Why the other options are wrong:

• 6:30 p.m.: This taxi leaves from Dock B, but it goes before check-in opens at 6:45 p.m.
• 6:15 p.m.: This is the last taxi from Dock A, and it also leaves before check-in opens.
• 8:00 p.m.: This is the last taxi from Dock C, not a direct taxi from Dock B.

Correct Answer: 10 minutes

Why this is correct: The Dock B row says boarding closes 10 minutes before departure. That is why Maya asks guests to come early.

Tips: Many numbers look alike. Read the words next to each number to see what it measures.

Why the other options are wrong:

• 20 minutes: Twenty minutes is how long the trip from Dock A takes. It is not a boarding rule.
• 25 minutes: Twenty-five minutes is the length of the trip from Dock B, not when boarding closes.
• 40 minutes: Forty minutes is the trip time from Dock C, so it does not answer this question.

Correct Answer: Gull Point

Why this is correct: The Pier Road dock is Dock C. Its row says the taxi stops at Gull Point first and the trip takes 40 minutes, which is much longer.

Tips: When the email gives a place instead of a name, like Pier Road, first find which row it belongs to.

Why the other options are wrong:

• the Fish Market: The Fish Market is beside Dock A. The diagram does not say any taxi stops there on the way.
• the Old Town hotels: The Old Town hotels are near Dock A. They are not a stop for the Dock C taxi.
• the airport shuttle stop: The airport shuttle stop is next to Dock C on land. The taxi does not stop there on the trip.

Correct Answer: Bridge Shuttle bus

Why this is correct: The footer says the Bridge Shuttle bus leaves Dock B every hour until 11:00 p.m. This matches Maya's backup plan for guests who miss the last direct taxi.

Tips: Always read the small print at the bottom. It often gives a backup plan or a special rule.

Why the other options are wrong:

• airport shuttle: The airport shuttle stop is next to Dock C. Nothing says this shuttle goes to Cedar Island.
• Dock A ferry: Dock A has a water taxi, and its last one leaves at 6:15 p.m. The diagram shows no ferry that runs every hour.
• Old Town hotel van: The diagram does not mention any hotel van, so it cannot be the backup.

Correct Answer: help hotel guests find the best way to the reception

Why this is correct: Maya tells the guests which dock to use, which taxi to take and when to arrive. She even gives a backup plan, so her goal is to help everyone get to the reception.

Tips: For the main purpose, ask yourself what the writer wants the reader to do after reading.

Why the other options are wrong:

• invite guests to stay at Harbour Hotel: The guests are already staying at Harbour Hotel. Maya is only helping them travel from it.
• explain why the reception has moved: The reception is still on Cedar Island. Maya never says it has moved.
• ask guests to pay for their own tickets: Maya does not talk about tickets or paying at all.

Correct Answer: it makes a stop and the trip is much longer

Why this is correct: Maya says the Pier Road taxi stops on the way and takes much longer. The diagram shows the Dock C taxi stops at Gull Point and takes 40 minutes, compared with 25 minutes from Dock B.

Tips: Check the reason in the email against the numbers in the diagram before you choose.

Why the other options are wrong:

• its last taxi leaves before check-in opens: The last Dock C taxi leaves at 8:00 p.m., which is after check-in opens at 6:45 p.m.
• it does not allow any luggage on board: The diagram does not say luggage is banned on the Dock C taxi. It only lists where the dock is and the trip.
• it leaves from behind Harbour Hotel: Dock B is behind Harbour Hotel. Dock C is at the end of Pier Road.

Correct Answer: warm and helpful

Why this is correct: Maya says she is glad the guests can come and tells them not to worry. She also gives clear travel help, so her tone is warm and helpful.

Tips: For tone, look at the greeting, the closing and any words that show feeling.

Why the other options are wrong:

• strict and impatient: Maya does mention that the crew cannot hold the boat, but she explains it kindly and does not sound impatient.
• worried and unsure: Maya is calm and sure of her advice. She even tells the guests not to worry.
• cold and formal: Maya uses friendly words like we are so glad you can join us and see you there, so she is not cold.