Tips: Check that your answer agrees with the rest of the sentence. Here the coats are accepted.

Why the other options are wrong:

• broken zippers: Broken zippers are in the Not Accepted row, so those coats could not go this week.
• small stains: Stained items are in the Not Accepted row, so a stain would stop the coats from going.
• damp sleeves: Wet or damp clothing is not accepted, so damp sleeves would keep the coats at home.

Correct Answer: stay home until April

Why this is correct: Rain jackets are in the Save for Spring row. That row says they stay home until April.

Tips: Find the item in the Items column first, then read across to see what to do with it.

Why the other options are wrong:

• go to the front desk now: The front desk is only for winter coats in the Accept Now row, not rain jackets.
• go to the Hall Street depot: The Hall Street depot is for items that are not accepted, like stained clothes.
• leave on the Friday truck: The Friday truck is in the Accept Now row for winter coats. Rain jackets stay home until April.

Correct Answer: the Hall Street depot

Why this is correct: A stained jacket is in the Not Accepted row. That row sends these items to the Hall Street depot.

Tips: When a row says never, that choice is almost always wrong for items in that row.

Why the other options are wrong:

• the front desk: The front desk takes clean winter coats from the Accept Now row, and this jacket is stained.
• the church hall: The church hall is the spring drop-off for rain jackets and sweaters, not for stained items.
• the office beside the gym: The office beside the gym is only for questions, not for dropping off clothes.

Correct Answer: noon

Why this is correct: The Accept Now row says coats are due Friday at noon. Claire needs to reach the front desk before then.

Tips: A row can have more than one time. Match the time to the action in the sentence.

Why the other options are wrong:

• 3:00 p.m.: 3:00 p.m. is when the truck leaves, which is later than the drop-off deadline.
• 6:00 p.m.: 6:00 p.m. is when the front desk closes each day, not the deadline for coats.
• 8:00 a.m.: 8:00 a.m. is when the front desk opens, not the time the coats are due.

Correct Answer: fold them, not bag them

Why this is correct: Claire is talking about the rain jackets, which are in the Save for Spring row. That row says fold, do not bag.

Tips: Words like so or because link two ideas. Use the second half of the sentence to check your choice.

Why the other options are wrong:

• bag them by size: The Save for Spring row says fold, do not bag. So the jackets should not go in bags.
• take them to the depot: The depot is for items that are not accepted, but the rain jackets are in good shape.
• drop them off by Friday: Friday is the deadline for winter coats. Rain jackets wait at home until April.

Correct Answer: explain where each piece of clothing should go

Why this is correct: Claire goes through the coats, the rain jackets and the ski jacket. She says where each one goes. This plan is the main reason she writes.

Tips: The main purpose is the idea that connects every paragraph of the email.

Why the other options are wrong:

• ask Sam to drive the coats to the centre: Claire says she will drop off the good coats herself, so she is not asking Sam to drive.
• complain that the drive is too strict: Claire follows the rules calmly and never says the drive is too strict.
• invite Sam to help at the front desk: Claire does not ask Sam to work at the centre. She only asks Sam to keep the jackets.

Correct Answer: the depot is open on Saturdays

Why this is correct: The ski jacket has a stain, so it goes to the Hall Street depot. The Not Accepted row says the depot is open on Saturdays.

Tips: When the email gives a day or time, check the diagram to see which place is open then.

Why the other options are wrong:

• the front desk is open on Saturdays: The footer says the front desk is open Monday to Friday, so it is closed on Saturdays.
• the charity truck leaves on Saturday: The Accept Now row says the truck leaves on Friday at 3:00 p.m., not on Saturday.
• the spring drop-off is open this week: The Save for Spring row says rain jackets stay home until April. So the spring drop-off is not open yet.

Correct Answer: friendly and well planned

Why this is correct: Claire thanks Sam for the help. She also has a clear plan and a time for each step.

Tips: For tone, look at the greeting, the thanks and how the writer asks for help.

Why the other options are wrong:

• annoyed and bossy: Claire thanks Sam and asks him kindly to keep the jackets, so she is not bossy or annoyed.
• worried and confused: Claire knows where every item goes, so she is not worried or confused.
• formal and distant: Claire writes to Sam in a warm, relaxed way, not in a formal way.