Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Samira
Date: June 9
Subject: Shopping at the 1. tonight
Hi Noor,
My suitcase still has not arrived, and my meeting starts at 8:30 tomorrow morning. It is already after nine, so only one shop near the hotel is still open and prints the right receipt. I will head there as soon as I finish this email.
From there I can pick up 2., and the airline should pay me back for both. I will leave the souvenirs on the shelf beside them. The Station Market sells basic clothing and opens at 3., so I could get a shirt before my meeting. But you have offered me your blouse, so I would rather not claim clothing I do not need.
The City Boutique opens too late anyway, and unless I ask, all I would get there is 4.. The airline expects to deliver my bag around noon tomorrow. Anything I buy after it arrives 5., so I will finish shopping before then.
Could you drop the blouse off at my hotel tonight? Thank you so much!
Samira
Using the drop-down menu (▾), choose the best option.
Samira leaves the souvenirs on the shelf because 7.
Samira's approach to the claim is best described as 8.
AI explanationShows the answer. Tap to open.
Correct Answer: Hotel Kiosk
Why this is correct: It is after nine at night. Only the Hotel Kiosk is still open, because it closes at midnight. It also gives an itemized receipt with every sale.
Tips: When the Subject line is blank, read the whole email first. Then find the one place that fits every clue.
Why the other options are wrong:
- Station Market: The Station Market closes at 9:00 p.m. It is already shut when Samira writes.
- City Boutique: The City Boutique closes at 6:00 p.m. It also gives only a card slip unless you ask.
- Terminal 2 claims desk: The claims desk is where you hand in a claim. It is not a shop, and Samira is going shopping.
Correct Answer: toiletries and a phone charger
Why this is correct: The Hotel Kiosk sells toiletries and phone chargers. The note at the bottom says the airline pays for toiletries and chargers, so both can be claimed.
Tips: An answer must be true in two places here: the shop's stock and the airline's list.
Why the other options are wrong:
- souvenirs and some snacks: The kiosk sells these, but they are not essentials, so the airline will not pay for them.
- a scarf and some jewellery: These are sold at the City Boutique, not the kiosk, and they are not essentials.
- basic clothing and a charger: Basic clothing is an essential, but the Hotel Kiosk row says no clothing is sold there.
Correct Answer: 7:30 a.m.
Why this is correct: The Station Market row says it opens at 7:30 a.m. That is before Samira's 8:30 meeting, so she could buy a shirt there in the morning.
Tips: An opening time and a closing time can be in one line. Read the whole line.
Why the other options are wrong:
- 10:00 a.m.: The City Boutique opens at 10:00 a.m. That is after the meeting, and it is not the market.
- 6:00 a.m.: The Hotel Kiosk opens at 6:00 a.m., but the kiosk does not sell clothing.
- 9:00 p.m.: 9:00 p.m. is when the Station Market closes, not when it opens.
Correct Answer: a card slip
Why this is correct: The City Boutique row says card slip only, with an itemized receipt only on request. Samira writes "unless I ask", so she means the card slip.
Tips: Small words like unless and only can change the meaning. Read them slowly.
Why the other options are wrong:
- an itemized receipt: The boutique gives an itemized receipt only if you ask. Without asking, Samira gets a card slip.
- free delivery to my hotel: Free delivery is a service at the boutique, not a kind of receipt for the claim.
- a charge to my room: Room charges are a way to pay at the Hotel Kiosk, not at the boutique.
Correct Answer: cannot be claimed at all
Why this is correct: The note at the bottom says you must buy before your bag is delivered. So items bought after the bag arrives cannot be claimed, even inside 48 hours.
Tips: When a rule says and, every part must be true at the same time.
Why the other options are wrong:
- can still be claimed within 48 hours: Both rules must be met. After delivery, the 48 hours do not help.
- can be claimed with a card slip: A card slip is never enough, because every item needs an itemized receipt.
- is covered if it is an essential: Even essentials must be bought before the bag arrives, so this is not true.
Correct Answer: explain her shopping plan and ask for the blouse
Why this is correct: Samira explains which shop she will use and why she will not buy clothes. Then she asks Noor to bring the blouse to her hotel.
Tips: The request at the end of an email often shows why the person is writing.
Why the other options are wrong:
- ask Noor to buy her a shirt at the market: Samira does not want to buy a shirt, because Noor is lending her a blouse.
- complain to Noor about the airline's rules: Samira follows the airline rules calmly and does not complain about them.
- ask Noor to collect her bag at noon: The airline will deliver the bag. Samira does not ask Noor to collect it.
Correct Answer: the airline only pays for essentials
Why this is correct: The note at the bottom says the airline pays for essentials only: toiletries, chargers and basic clothing. Souvenirs are not on that list.
Tips: If the email does not give a reason, check the rules in the diagram.
Why the other options are wrong:
- the kiosk gives no receipt for them: The Hotel Kiosk gives an itemized receipt with every sale, souvenirs included.
- the kiosk is about to close for the night: The kiosk is open until midnight, and Samira is buying other things there tonight.
- she can buy them later at the boutique: The City Boutique does not sell souvenirs, and Samira never plans to go there.
Correct Answer: careful to follow each airline rule
Why this is correct: Samira checks the time, the stock, the receipt and the delivery rule. She buys only what the airline will pay for and finishes before the bag arrives.
Tips: To describe an approach, look at the choices the writer makes and the reasons behind them.
Why the other options are wrong:
- happy to replace everything she lost: Samira buys only a few essentials and even borrows a blouse instead of buying one.
- unsure which shops are open tonight: Samira knows exactly which shop is open after nine and plans to go there.
- relaxed about keeping her receipts: Samira chooses shops by the receipt they give, so receipts matter a lot to her.
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