Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Eva Novak
Date: June 4
Subject: Bring the truck to 1. on Saturday
Hi Mo,
Thanks again for driving the truck for me on Saturday. It is a huge help. I checked the moving board in the lobby today, and our booking is finally confirmed. Our elevator time starts at 2., so please arrive a little early and wait for me outside.
Please bring the piano cart too, because it should roll inside easily. The board says 3. must be there before anyone touches the piano, so the movers will carry the sofa up first. Hopefully someone comes quickly!
We cannot run late, since 4. has the elevator right after us. I would hate to spoil another family's moving day. If anything gets scratched on the way up, we have to tell 5. before we leave.
I know the rules seem strict, but they keep things fair for everyone. See you Saturday!
Eva
Using the drop-down menu (▾), choose the best option.
Eva expects the piano cart to roll inside easily, most likely because 7.
Eva's attitude toward the building rules is best described as 8.
AI explanationShows the answer. Tap to open.
Correct Answer: the South Dock
Why this is correct: Eva's booking is the Eva Novak row. That row says South Dock, so Mo should bring the truck there.
Tips: When the Subject line is blank, find the writer's own row. Then read the matching fact.
Why the other options are wrong:
- the North Dock: The North Dock is used by the Chen family and the Ortiz family, not Eva.
- the rear lane: The rear lane is where the Chen family's truck waits.
- the front lobby: The note says there is no moving through the front lobby.
Correct Answer: 9:30 a.m.
Why this is correct: The Eva Novak row shows the elevator from 9:30 to 10:20 a.m. So her time starts at 9:30 a.m.
Tips: Find the writer's name in the table first. Then read the time in that row.
Why the other options are wrong:
- 8:30 a.m.: 8:30 a.m. is when the Chen family's elevator time starts.
- 10:30 a.m.: 10:30 a.m. is the start of the Ortiz family's booking.
- 11:30 a.m.: 11:30 a.m. is the start of Sam Blake's booking.
Correct Answer: building staff
Why this is correct: Eva's row says the piano needs building staff present. So staff must be there first.
Tips: The word piano is in the email. Find the same word in the writer's row.
Why the other options are wrong:
- Swift Movers: Swift Movers is the crew for the Chen family, not for Eva.
- Harbour Moving: Harbour Moving is the crew for the Ortiz family.
- Lakeside Movers: Lakeside Movers works for Sam Blake, not for Eva.
Correct Answer: the Ortiz family
Why this is correct: The Ortiz Family row comes right after Eva's row. Their elevator time starts at 10:30 a.m.
Tips: Right after us means the next row. Read the rows in time order.
Why the other options are wrong:
- the Chen family: The Chen family has the elevator before Eva, not after her.
- Sam Blake: Sam Blake has the last booking on the board. The Ortiz family comes first.
- Ruth Adams: Ruth Adams is the manager. She does not have an elevator booking.
Correct Answer: Ruth Adams
Why this is correct: The note says to report any damage to the manager, Ruth Adams, before leaving.
Tips: Scratched is a kind of damage. Look for the word damage in the note.
Why the other options are wrong:
- Sam Blake: Sam Blake is another resident who is moving out. He does not take damage reports.
- the Chen family: The Chen family is moving out that morning. They are not in charge of the building.
- Lakeside Movers: Lakeside Movers is Sam Blake's moving crew, not the building manager.
Correct Answer: explain the moving day plan to Mo
Why this is correct: Eva tells Mo where to bring the truck, when to arrive and what to do first.
Tips: Think about the whole email. The main purpose covers most of what the writer says.
Why the other options are wrong:
- ask Mo to book a later elevator time: Eva's booking is already confirmed. She does not ask for a new time.
- ask Mo to report a scratch to the manager: Eva only says they must report damage if it happens.
- complain about the Ortiz family's booking: Eva does not complain. She wants to finish on time for them.
Correct Answer: their dock has a ramp for carts
Why this is correct: Eva's row says South Dock, ramp for carts. A ramp makes it easy to roll the piano cart in.
Tips: The email gives the plan but not the reason. The reason is often in the writer's row.
Why the other options are wrong:
- the truck backs up to the dock: The truck backs up to the dock for the Ortiz family, not for Eva.
- building staff will carry the piano: The board says staff must be present. It does not say they will carry it.
- the rear lane is kept clear for them: The rear lane is where the Chen family's truck waits.
Correct Answer: accepting, because the rules are fair to everyone
Why this is correct: Eva says the rules seem strict, but they keep things fair. She plans to follow them.
Tips: Words like but often show the writer's real feeling. Read what comes after them.
Why the other options are wrong:
- annoyed, because the rules slow her down: Eva does not sound annoyed. She says the rules are fair.
- confused, because the board is unclear: Eva reads the board easily and gives Mo clear steps.
- careless, because she plans to ignore them: Eva plans to follow every rule, even reporting scratches.
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