Tips: First find the facts about the writer, such as the day and the kind of change. Then find the row that matches all of them.

Why the other options are wrong:

• the office form: The Office Form was due on Thursday at 4:00 p.m., and Amira is writing on Thursday evening.
• an emergency call: An Emergency Call is for same-day changes only, but Amira's change is planned for next week.
• the yearly pickup list: The yearly pickup list is for a permanent change, and Grandma is only helping for one week.

Correct Answer: a photo of the caregiver's ID

Why this is correct: The Online Form row asks for the caregiver's photo ID. Grandma is the caregiver, so Amira needs Grandma's wallet to take the photo.

Tips: Once you know which way the writer chose, read only that row for the next answers.

Why the other options are wrong:

• ID from both the parent and caregiver: Showing ID from both people is the rule for the Office Form, not the Online Form.
• answers to security questions: Security questions are part of the Emergency Call, which Amira is not using.
• the reason for the emergency: Explaining an emergency is only needed for an Emergency Call, and this change is planned.

Correct Answer: 3:00 p.m. tomorrow

Why this is correct: Amira writes on Thursday, so tomorrow is Friday. The Online Form is due on Friday at 3:00 p.m.

Tips: When the email says tomorrow, work out which day that is before you read the times.

Why the other options are wrong:

• 4:00 p.m. tomorrow: 4:00 p.m. is when the office closes and when the Office Form was due on Thursday. It is not the online deadline.
• 1:00 p.m. tomorrow: 1:00 p.m. is the time limit for an Emergency Call, not for the Online Form.
• 8:00 a.m. tomorrow: 8:00 a.m. is when the office opens. It is not a deadline for the Online Form.

Correct Answer: a confirmation email

Why this is correct: The Online Form row says the school sends a confirmation email. Amira plans to forward this email to Daniel.

Tips: Look in the column that tells you what proof you need and what you get back.

Why the other options are wrong:

• a stamped copy: You get a stamped copy at the counter with the Office Form. Amira is using the Online Form.
• a verbal code: A verbal code is part of an Emergency Call, and the caregiver gives it at the gate.
• a new pickup card: A new pickup card is for a permanent change. Grandma is only helping for one week.

Correct Answer: every caregiver must show photo ID

Why this is correct: The note under the table says every caregiver must show photo ID at the gate. That is why Grandma should still carry her licence on Monday.

Tips: Rules for everyone are often in the note at the bottom of the diagram. Read it carefully.

Why the other options are wrong:

• the caregiver gives a verbal code: A code at the gate is only for an Emergency Call. Amira is using the Online Form.
• the parent and caregiver both show ID: Both people show ID when they hand in the Office Form, not at the gate.
• the caregiver answers security questions: Security questions are asked during an Emergency Call on the phone, not at the gate.

Correct Answer: ask Daniel to help her send a pickup request on time

Why this is correct: Amira explains the pickup change. She asks Daniel to get Grandma's wallet so she can send the request tonight.

Tips: The main purpose is often a request. Look for words like could you.

Why the other options are wrong:

• ask Daniel to collect Ava from school next week: Grandma will collect Ava next week. Amira does not ask Daniel to do it.
• complain that the school rules are too strict: Amira follows the rules calmly and does not complain about them.
• tell Daniel that Grandma cannot help after all: Grandma is the one who will help all week, so this is the opposite of the email.

Correct Answer: its deadline passed at 4:00 p.m. today

Why this is correct: Amira writes on Thursday evening. The Office Form was due on Thursday at 4:00 p.m. So it is too late for that form.

Tips: The email gives the day and time. Put that together with the deadlines in the diagram.

Why the other options are wrong:

• it is only for same-day changes: The Office Form is for planned changes. Same-day changes use the Emergency Call.
• it gives a verbal code instead of a copy: The Office Form gives a stamped copy. The verbal code comes from an Emergency Call.
• it is only for permanent changes: Permanent changes use the yearly pickup list in the note. The Office Form is for planned changes.

Correct Answer: careful and practical

Why this is correct: Amira read the whole notice before choosing. She plans to send the form early and makes sure Grandma has her ID. She is careful and practical.

Tips: For tone, notice what the writer does to prepare, not only the words she uses.

Why the other options are wrong:

• worried and confused: Amira knows exactly what to do and explains it clearly, so she is not confused.
• annoyed and impatient: Amira does not complain about anyone. She calmly plans each step.
• relaxed and careless: Amira checks the rules and the deadline closely, so she is not careless.