Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Casey Morgan
Date: April 22
Subject: Question about my scholarship file
Hello,
I am applying for the Community Scholarship, and my checklist marks my 2. as missing. My other two files are moving along well, so this is the last piece I need to sort out.
The letter has to be signed by my 3., and at the Eastside Food Bank that is Ms. Lewis. She has kindly offered to write it this week. The checklist says it must show 4., so I will send her that list tonight to make sure nothing is left out.
Ms. Lewis is away at a conference, and she asked if a photo of the signed page would be enough. Since the notes say 5., I will ask her to post the original to me instead.
Could you tell me whether I should upload the letter myself or have Ms. Lewis send it straight to your office? I would like to finish everything well before the deadline.
Thank you,
Casey Morgan
Using the drop-down menu (▾), choose the best option.
Casey has no more work to do on the household income form because 7.
Since a photo of the letter will not count, Casey will probably 8.
AI explanationShows the answer. Tap to open.
Correct Answer: Ms. Tran
Why this is correct: Casey is asking about the volunteer hours letter. That letter goes in the Community File, and Ms. Tran checks that file.
Tips: When the To line is empty, find what the email is about. Then find the person who handles that job.
Why the other options are wrong:
- Mr. Adeyemi: Mr. Adeyemi checks the Academic File. That file holds the transcript, not the volunteer letter.
- Mr. Olsen: Mr. Olsen checks the Financial File, and that file is already complete.
- Ms. Grant: The notes say Ms. Grant answers deadline questions. Casey is asking how to send a letter.
Correct Answer: volunteer hours letter
Why this is correct: Only the Community File is marked missing. The item in that file is the volunteer hours letter.
Tips: Look for the exact status word in the sentence. Then read which row carries it.
Why the other options are wrong:
- latest official transcript: The transcript is in the Academic File. Its status is requested, not missing.
- household income form: The income form is in the Financial File, and that file is marked complete.
- tax notice: The tax notice goes with the income form in the Financial File, which is complete.
Correct Answer: program coordinator
Why this is correct: The Community File row says the letter is signed by your program coordinator. At the food bank, that person is Ms. Lewis.
Tips: Stay in the row for the item you are reading about. Each row names a different person.
Why the other options are wrong:
- school counsellor: The school counsellor is for ordering the transcript in the Academic File.
- parent or guardian: A parent or guardian fills in the household income form, not the volunteer letter.
- scholarship advisor: Ms. Grant is the scholarship advisor. She answers deadline questions and does not sign letters.
Correct Answer: total hours and dates
Why this is correct: The Community File row says the letter must show total hours and dates. Casey will pass this on to Ms. Lewis.
Tips: Several rows use the words must show. Pick the one in the row for the letter.
Why the other options are wrong:
- final grades: Final grades must be shown on the transcript in the Academic File.
- household income: Household income is shown on the form in the Financial File.
- a school stamp: The school office stamps the transcript. The volunteer letter is signed by the coordinator instead.
Correct Answer: photos and screenshots of letters are not accepted
Why this is correct: The notes say photos and screenshots of letters are not accepted. So a photo from Ms. Lewis would not count.
Tips: Read the words after the blank. They tell you which rule Casey is using.
Why the other options are wrong:
- applications close at noon on April 30: This is a real note, but a deadline does not explain why a photo will not work.
- deadline questions go to Ms. Grant: This note tells you who answers deadline questions. It says nothing about photos.
- each file is checked by one staff member: This line only says one person checks each file. It does not explain why Casey needs the original.
Correct Answer: ask how the signed volunteer letter should be sent in
Why this is correct: Casey explains the missing letter and then asks one question. Should Casey upload it, or should Ms. Lewis send it?
Tips: The main purpose is often the question near the end. Look for could you.
Why the other options are wrong:
- ask for more time to finish the application: Casey wants to finish well before the deadline, so this is not a request for more time.
- complain that the transcript has not arrived: Casey says the other two files are moving along well. There is no complaint about the transcript.
- ask Ms. Tran to write the volunteer letter: Ms. Lewis will write the letter. Casey only asks how it should be sent.
Correct Answer: the checklist marks it as complete
Why this is correct: The email does not talk about the income form. The Financial File row shows it is complete, so nothing is left to do.
Tips: If the email is silent about something, look for its status in the diagram.
Why the other options are wrong:
- Ms. Lewis is filling it in this week: Ms. Lewis is writing the volunteer letter. A parent or guardian fills in the income form.
- the school office has ordered it: The school office handles the transcript in the Academic File, not the income form.
- Ms. Grant has already checked it: Mr. Olsen checks the Financial File. Ms. Grant only answers deadline questions.
Correct Answer: wait for the signed original by post
Why this is correct: Casey knows a photo will not count. So Casey will ask Ms. Lewis to post the original instead.
Tips: For a what next question, find the sentence where the writer says what they will do.
Why the other options are wrong:
- upload the photo before the deadline: The notes say photos of letters are not accepted, so uploading one would not help.
- ask the school counsellor to sign it: The counsellor is for the transcript. The letter must be signed by the program coordinator.
- send the photo to Mr. Olsen: Mr. Olsen checks the Financial File, and the notes say photos are not accepted.
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