Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Chris
Date: June 12
Subject: Split limb over the garage
Hi Dana,
I am stuck at work all day, so I need your help. The storm split a big limb on our maple, and it is now hanging over the garage roof.
I checked the town storm guide. I have already called the 1., since the guide lists them for a limb hanging over a building. Nobody needs to phone the power company, because the limb is nowhere near the lines. The guide says they arrive within 2., so keep your phone close.
The guide has a special rule for children and pets, so please keep the kids at least 3. away from the garage. Sam has offered his saw, but nobody should climb, cut or pull the limb. The guide also says to 4., so could you do that when you get home?
The call-out fee is 5., and I will ask our insurance company whether they cover it.
Thanks,
Chris
Using the drop-down menu (▾), choose the best option.
If the branch had fallen fully onto the lawn, Chris could have 7.
What does the message show about Chris? 8.
AI explanationShows the answer. Tap to open.
Correct Answer: emergency arborist
Why this is correct: A limb hanging over a building is on the High Priority row. That row says to call the emergency arborist.
Tips: First decide which row matches the problem. Then read what that row says to do.
Why the other options are wrong:
- power utility: You call the power utility only when a branch touches a power line.
- town crew: A town crew is booked online for a branch lying on the lawn.
- parks office: The parks office only replies to photos. It is not the service for this limb.
Correct Answer: 6 hours
Why this is correct: The High Priority row says the arborist arrives within 6 hours.
Tips: Stay in the row you chose for the first answer. The times are close together.
Why the other options are wrong:
- 2 hours: 2 hours is how fast the power crew comes on the Top Priority row.
- 5 working days: 5 working days is for a town crew visit on the Standard Priority row.
- 24 hours: 24 hours is how fast the parks office replies to photos.
Correct Answer: 15 m
Why this is correct: The note at the bottom says children and pets should stay at least 15 m from any storm damage.
Tips: Read the small print. It can give a special rule for children or pets.
Why the other options are wrong:
- 10 m: 10 m is how far to stay from a power line on the Top Priority row.
- 5 m: 5 m is the clear space around the limb on the High Priority row. The small print asks more for children.
- 2 m: 2 m is for standing back while crews cut on the Standard Priority row.
Correct Answer: tape off the area
Why this is correct: The High Priority row tells people to tape off the area. Chris is using that row.
Tips: Each row has its own steps. Use only the steps in the row that matches.
Why the other options are wrong:
- move small branches to the curb: Moving small branches is for the Standard Priority row, when branches are on the lawn.
- warn the neighbours to stay inside: Warning the neighbours is on the Top Priority row, for power line damage.
- book a town crew online: Booking a town crew is for the Standard Priority row. Chris has already called someone.
Correct Answer: $180
Why this is correct: The High Priority row lists a $180 call-out fee.
Tips: When one row shows two prices, read the words beside each price.
Why the other options are wrong:
- $300: $300 is the lowest price for removing the limb. It is not the call-out fee.
- $90: $90 is the cost of a town crew visit on the Standard Priority row.
- $40: $40 is the extra cost for chipping on the Standard Priority row.
Correct Answer: ask Dana to keep everyone safe until the arborist comes
Why this is correct: Chris is stuck at work. Chris asks Dana to keep the children back and tape off the area.
Tips: Look for the requests with please. They show the main reason for the email.
Why the other options are wrong:
- ask Dana to cut the limb before it falls: Chris says nobody should climb, cut or pull the limb.
- ask Dana to call the power company: Chris says nobody needs to phone the power company.
- tell Dana that the insurance will pay for everything: Chris only plans to ask the insurance company. Chris does not know yet.
Correct Answer: booked a town crew online
Why this is correct: A branch lying fully on the lawn is on the Standard Priority row. That row says to book a town crew online.
Tips: For a what if question, find the row that fits the new situation.
Why the other options are wrong:
- called the power utility: The power utility is for branches touching a power line, on the Top Priority row.
- paid a $180 call-out fee: The $180 call-out fee is on the High Priority row, for hanging limbs.
- asked for a crew within 2 hours: A crew within 2 hours is for power line damage on the Top Priority row.
Correct Answer: Chris stays calm and puts safety first.
Why this is correct: Chris gives clear steps and keeps everyone away from the limb. Chris does not panic.
Tips: To judge a writer, look at what they do and what they ask others to do.
Why the other options are wrong:
- Chris wants the limb cut as soon as possible.: Chris says nobody should cut the limb and waits for the arborist.
- Chris is unsure which service to call.: Chris checked the guide and has already called the right service.
- Chris expects Dana to deal with the insurance company.: Chris says, I will ask our insurance company. Dana does not have to.
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