Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Priya
Date: January 14
Subject: Your library textbook
Hi Chen,
The storm has closed Central Branch, so your held textbook is now at the East Kiosk near my place. Since your ankle is still sore, I can walk over tomorrow while the kiosk is open, from 1.. I would rather not wait for the roads to clear. The notice says holds are kept there for only 2., so it is better to go soon.
Sadly, your two overdue books will have to wait, since I cannot return them there. Because I am collecting for you, please leave 3. in my mailbox tonight so I can take it with me.
I know the e-book will not open on your tablet. The West Branch cannot help with the printed copy, because the notice says it has 4.. Still, the staff there could fix your tablet. Its digital help desk is open from 5., so you could give them a call.
Get well soon,
Priya
Using the drop-down menu (▾), choose the best option.
Priya cannot return Chen's overdue books at the kiosk because 7.
Priya's offer shows that Priya is 8.
AI explanationShows the answer. Tap to open.
Correct Answer: 10 a.m. to 4 p.m.
Why this is correct: The textbook is at the East Kiosk. The East Kiosk row says it is open 10 a.m. to 4 p.m.
Tips: Find the place named in the sentence first. Then read its hours.
Why the other options are wrong:
- noon to 5 p.m.: Noon to 5 p.m. are the hours of the West Branch, not the kiosk.
- 9 a.m. to 8 p.m.: These are the usual hours of Central Branch, which is closed now.
- 1 to 3 p.m.: 1 to 3 p.m. is when the digital help desk at West Branch is open.
Correct Answer: five days
Why this is correct: The East Kiosk row says holds are kept for five days. So Priya does not want to wait.
Tips: Many rows have a length of time. Match the time to the right service.
Why the other options are wrong:
- three days: Three days is how long Central Branch will be closed, at least.
- one day: One day is the length of a laptop loan at West Branch.
- two hours: Two hours is the length of a computer session at West Branch.
Correct Answer: a signed note
Why this is correct: The small print says a person collecting for someone else needs a signed note from the card holder.
Tips: Read the small print carefully. It often says who must bring what.
Why the other options are wrong:
- your library card: The small print says no library card is needed for this pickup.
- a photo ID: The photo ID must be Priya's own. Chen does not need to give one.
- a printing card: Printing cards are sold at West Branch. They are not needed for a pickup.
Correct Answer: no held items
Why this is correct: The West Branch row says it has no held items. So it cannot give Chen the printed textbook.
Tips: Each row has its own limits. Make sure the limit belongs to the right place.
Why the other options are wrong:
- no browsing: No browsing is a rule at the East Kiosk, not at West Branch.
- no heat: The building with no heat is Central Branch, not West Branch.
- no study rooms: Central Branch has no study rooms this week. The notice does not say this about West Branch.
Correct Answer: 1 to 3 p.m.
Why this is correct: The West Branch row says the digital help desk is open from 1 to 3 p.m.
Tips: A place can have one time for the building and another for a service inside it.
Why the other options are wrong:
- noon to 5 p.m.: Noon to 5 p.m. is when the whole West Branch is open. The help desk has shorter hours.
- 10 a.m. to 4 p.m.: 10 a.m. to 4 p.m. are the hours of the East Kiosk.
- 9 a.m. to 8 p.m.: 9 a.m. to 8 p.m. are the usual hours of Central Branch.
Correct Answer: offer to pick up Chen's textbook
Why this is correct: Priya offers to walk to the kiosk tomorrow. Priya asks Chen for what the pickup needs.
Tips: Look for the main offer or request. That is usually the purpose.
Why the other options are wrong:
- ask Chen to return books to Central Branch: Central Branch is closed. Priya says the overdue books will have to wait.
- invite Chen to study at the West Branch: Priya mentions West Branch only for help with the tablet.
- complain that Central Branch has closed: Priya reports that Central Branch is closed. Priya does not complain about it.
Correct Answer: the kiosk does not take book returns
Why this is correct: Priya cannot return the books there. The East Kiosk row says there are no book returns.
Tips: When the email gives a result without a reason, look for the reason in the diagram.
Why the other options are wrong:
- the kiosk closes before Priya arrives: Priya plans to go while the kiosk is open, so this is not the reason.
- only the card holder may return books: The notice has no rule like this. The kiosk takes no returns from anyone.
- the books must go to West Branch first: The notice never says books must go to West Branch first.
Correct Answer: happy to help Chen while Chen is hurt
Why this is correct: Chen's ankle is sore, so Priya offers to walk over. Priya also ends with a kind wish.
Tips: Friendly offers and kind endings tell you about the writer's attitude.
Why the other options are wrong:
- annoyed that Chen missed the pickup: Priya never says Chen missed anything. The book moved because of the storm.
- worried about library fines: Priya does not mention any library fines at all.
- unsure where the textbook is now: Priya knows the book is at the East Kiosk. Priya says so at the start.
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