Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▾).
From: Nina
Date: May 6
Subject: Our running toilet
Hi Alex,
The toilet keeps refilling all night, which wastes water, so I read about the city's free water visits. Since we rent, the only visit we can book is the one that runs from 1.. It is called the Leak Check, and it happens on Tuesday. For that visit we just need to bring 2., and I already have one in my desk.
I also looked at the Full Home Visit. It would also check 3., but only owners may book it. I think the Leak Check is enough for now, since the problem is only the toilet.
The adviser needs about 4. in our flat, but I am at work until six on Tuesday. Could you be home that day to let them in? I will leave the bill on the kitchen table for you.
The guide says tenants should share 5. with the landlord, so I will email Ms. Roy afterwards.
Thanks,
Nina
Using the drop-down menu (▾), choose the best option.
On Tuesday, the adviser will most likely phone 7.
Nina and Alex most likely 8.
AI explanationShows the answer. Tap to open.
Correct Answer: 4 to 6 p.m.
Why this is correct: Only the Leak Check row says tenants may book. It runs from 4 to 6 p.m.
Tips: First find which row fits the people in the email. Then read the time in that row.
Why the other options are wrong:
- 9 to 11 a.m.: 9 to 11 a.m. is the Outdoor Audit time, and the owner must be there.
- 1 to 4 p.m.: 1 to 4 p.m. is the Full Home Visit time, and only owners may book it.
- 8 a.m. to noon: 8 a.m. to noon is when you can phone to book. No visit happens then.
Correct Answer: a recent water bill
Why this is correct: The Leak Check row says to bring a recent water bill. Nina already has one.
Tips: Similar items can belong to different rows. Check the row name before you choose.
Why the other options are wrong:
- the last two water bills: Two water bills are for the Full Home Visit, not the Leak Check.
- a yard map: A yard map is only needed for the Outdoor Audit.
- a list of appliances: A list of appliances is for the Full Home Visit, which they cannot book.
Correct Answer: our washer and dishwasher settings
Why this is correct: The Full Home Visit row lists washer and dishwasher settings. The Leak Check does not look at them.
Tips: The word also tells you to look for something extra in another row.
Why the other options are wrong:
- our lawn timer settings: Lawn timers are checked in the Outdoor Audit, not the Full Home Visit.
- our sprinklers and garden hoses: Sprinklers and hoses belong to the Outdoor Audit row.
- our rain barrel set-up: The rain barrel set-up is part of the Outdoor Audit, not the Full Home Visit.
Correct Answer: 45 minutes
Why this is correct: The Leak Check row says the visit takes about 45 minutes.
Tips: Numbers of minutes can mean different things. Read the words next to the number.
Why the other options are wrong:
- 90 minutes: 90 minutes is how long the Outdoor Audit takes.
- three hours: Three hours is the length of the Full Home Visit.
- 30 minutes: 30 minutes is when the adviser phones before arriving. It is not the visit length.
Correct Answer: any repair findings
Why this is correct: The small print says tenants should share any repair findings with their landlord.
Tips: Rules for tenants or owners are often in the small print.
Why the other options are wrong:
- a recent water bill: The water bill is something to bring to the Leak Check. The guide does not say to share it.
- a yard map: A yard map is for the Outdoor Audit. It has nothing to do with the landlord.
- a list of appliances: A list of appliances is for the Full Home Visit, not for the landlord.
Correct Answer: ask Alex to be home for a leak visit
Why this is correct: Nina explains the Leak Check. Then Nina asks Alex to be home to let the adviser in.
Tips: Look for the request in the email. It usually shows the main purpose.
Why the other options are wrong:
- ask Ms. Roy to fix the toilet: Nina writes to Alex, not Ms. Roy. Nina will only email Ms. Roy later.
- invite Alex to book a Full Home Visit: Nina says only owners may book that visit, so they cannot book it.
- complain about a high water bill: Nina mentions a water bill only as something to bring.
Correct Answer: shortly before arriving
Why this is correct: The small print says the adviser calls 30 minutes before arriving. So the call comes just before the visit.
Tips: When a question asks what will happen, check the small print for the steps.
Why the other options are wrong:
- right after leaving the flat: The guide says the adviser calls before arriving, not after leaving.
- at noon to confirm the booking: Noon is the end of the phone booking hours. The guide does not mention a call to confirm.
- Ms. Roy with the findings: The guide asks tenants to share findings with the landlord. The adviser does not call Ms. Roy.
Correct Answer: share a rented flat
Why this is correct: Nina writes about our flat and says we rent. So they most likely live together as tenants.
Tips: Small words like we and our can show how people are connected.
Why the other options are wrong:
- own the flat together: Nina says they rent, so they do not own the flat.
- work for the city water office: Nina and Alex are booking a visit from the city. They do not work there.
- live in different buildings: Nina talks about our flat and our toilet, so they live in the same place.
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