Read the following article from a website.
City council in Fernhill will decide next month whether every employee who deals with the public should wear a name tag showing a full first and last name. The rule would cover about 1,100 staff, from front-counter clerks to bylaw officers and bus drivers. At present, most wear tags with a first name only, and some wear no tag at all. The idea has filled the council’s inbox with letters from residents and workers alike.
Councillor Bartholomew Yeung, who brought the motion, says residents deserve to know who is serving them. “When people call my office to complain, they often know only a first name or the colour of a uniform,” Yeung said. “That is not good enough for a public service. Full names make it easier to thank people, too, and most of the calls I get are thank-you calls.”
Roswitha Wierzbicki, who represents city workers in the local union, says the rule would put staff at risk. “With a full name, anyone can find a worker’s home address online in five minutes,” she said. “Our members already face angry people every day.” Ivo Vranic, who has driven a city bus for eighteen years, says he knows the danger first-hand. “A passenger I had removed for shouting once waited for me outside my house,” Vranic said. “He found my street from my first name and my route. With my full name on my chest, it would have taken him one minute.”
Nerys Yorke, who teaches workplace privacy at a college in the city, suggests a middle path. “Give every worker a short ID number on the tag, and keep the full names in a personnel file,” Yorke explained. “A resident can still complain about one specific person, and only managers can see who it is.” Yeung says he is open to the idea, but he worries that numbers feel cold. “People want to be served by a person, not by a code,” Yeung added.
Using the drop-down menu (▾), choose the best option according to the information given on the website.
According to Ivo Vranic, a passenger he once removed 2..
Overall, the article suggests that 3..
This article would most likely be published in 4..
Bartholomew Yeung would likely say that ID numbers on tags 5..
The following is a comment by a visitor to the website page. Complete the comment by choosing the best option to fill in each blank.
AI explanationShows the answer. Tap to open.
Correct Answer: a rule on showing workers’ full names to the public
Why this is correct: Council will decide whether staff who deal with the public should wear tags with a full first and last name. Every speaker reacts to that idea.
Passage Reference: whether every employee who deals with the public should wear a name tag showing a full first and last name
Tips: Find the decision that Yeung, Wierzbicki, Vranic and Yorke are all reacting to. Drop an option about one person or one place.
Why the other options are wrong:
- a strike by city bus drivers over their pay: Vranic drives a bus, but nobody is on strike.
- a new complaint line at the city hall: Yeung mentions complaints, but no new phone line is planned.
- a college course on privacy at work: Yorke teaches privacy, but the course is not the subject.
Correct Answer: found where he lived and waited for him
Passage Reference: A passenger I had removed for shouting once waited for me outside my house ... He found my street from my first name and my route.
Why this is correct: Vranic says a passenger he removed for shouting waited outside his house. The man found the street from his first name and route.
Tips: Read Vranic’s quoted sentences one by one. Keep the option his own words give, and rule out any he never says.
Why the other options are wrong:
- read his full name from the tag he wore: Vranic says the man used only his first name and his route.
- complained to the city about his driving: Vranic never mentions a complaint from this passenger.
- later said sorry to him on the bus: Nothing in Vranic’s story suggests an apology.
Correct Answer: knowing who serves residents must be weighed against worker safety
Passage Reference: residents deserve to know who is serving them ... says the rule would put staff at risk
Why this is correct: Yeung says residents deserve to know who serves them. Wierzbicki and Vranic say full names put staff at risk, and Yorke looks for a way to do both.
Tips: Check each option with Yeung, Wierzbicki, Vranic and Yorke in turn. Keep it only if it is still true after every one of them has spoken.
Why the other options are wrong:
- most city staff already wear tags with both names: Most staff wear a first name only, or no tag at all.
- council has decided to drop the tag plan: Council has not decided yet.
- complaints about city staff are rising quickly: Nobody says complaints are rising. Yeung says most calls he gets are thank-you calls.
Correct Answer: a community newspaper for local readers
Passage Reference: from front-counter clerks to bylaw officers and bus drivers
Why this is correct: It reports a local council vote and the views of local people, from clerks to bus drivers. A community newspaper would carry it.
Tips: Ask where this news would be printed. Test each place against what the article reports, not against a single detail.
Why the other options are wrong:
- a national magazine for bus drivers: Bus drivers are one group of staff, and the vote is in one city only.
- a college textbook on workplace privacy: Yorke teaches privacy, but the article reports a vote and teaches nothing.
- a travel guide for visitors: Nothing in the article gives visitors travel information.
Correct Answer: would make the service feel less personal
Passage Reference: he worries that numbers feel cold ... People want to be served by a person, not by a code
Why this is correct: Yeung is open to ID numbers, but he worries that they feel cold. He says people want to be served by a person, not by a code.
Tips: Read Yeung’s quotes and the reporter’s lines about him. Choose what his words suggest, and cross out any idea someone else offers.
Why the other options are wrong:
- would keep every worker completely safe: Yeung never says this. Safety is what Wierzbicki and Vranic talk about.
- would cost the city far too much: Nobody in the article talks about the cost of ID numbers.
- would stop residents from complaining: Yorke says residents can still complain, and Yeung does not argue with that.
Correct Answer: next month
Passage Reference: City council in Fernhill will decide next month
Why this is correct: The article says city council in Fernhill will decide next month.
Tips: This blank asks for a time, so find where the article says when council will vote.
Why the other options are wrong:
- next week: Council will decide later than this.
- in two weeks: This time is not in the article.
- in ten days: This time is not in the article.
Correct Answer: 1,100
Passage Reference: The rule would cover about 1,100 staff
Why this is correct: The article says the rule would cover about 1,100 staff.
Tips: The commenter is talking about how many workers the rule would reach. Find where the article names the jobs it covers.
Why the other options are wrong:
- 800: This number is not in the article.
- 1,400: This number is not in the article.
- 1,700: This number is not in the article.
Correct Answer: letters
Passage Reference: The idea has filled the council’s inbox with letters from residents and workers alike.
Why this is correct: The article says the idea has filled the council’s inbox with letters from residents and workers alike.
Tips: The commenter says something has been arriving at council. Find that sentence in the article and take the exact word.
Why the other options are wrong:
- petitions: No petition is mentioned in the article.
- emails: The article says letters and never mentions email.
- phone calls: Yeung mentions calls to his own office, not calls that filled the council’s inbox.
Correct Answer: eighteen
Passage Reference: who has driven a city bus for eighteen years
Why this is correct: Vranic has driven a city bus for eighteen years.
Tips: The commenter means the bus driver, so find where the article introduces him and his work.
Why the other options are wrong:
- eight: This number is not in the article.
- twenty: This number is not in the article.
- thirty: This number is not in the article.
Correct Answer: personnel file
Passage Reference: Give every worker a short ID number on the tag, and keep the full names in a personnel file
Why this is correct: Yorke suggests putting an ID number on the tag and keeping the full names in a personnel file.
Tips: The commenter is repeating the college teacher’s plan. Find where Yorke says the names would be kept.
Why the other options are wrong:
- locked database: Yorke does not mention a database.
- union office: Yorke does not mention the union.
- sealed envelope: Yorke does not mention envelopes.
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