Passage Reference: If you've never used a counsellor before, then you should make an appointment with Naomi Flynn. Naomi specialises in seeing new students and offers a preliminary session where she will talk to you about what you can expect from counselling.

Common Mistake: Some students choose Louise Bagshaw because she is mentioned earlier, but that is a Context shift trap. Louise is for drop-in visits, not first-time counselling.

Paraphrasing: Transcript: 'never used a counsellor before' = Statement: 'first time seeing a counsellor'

Tips: Listen carefully for phrases like never before or first time. They often signal first-time users.

Key Vocabulary:

• preliminary = first
• specialises = focuses on

Question Focus: Synonym match - 'outside office hours' = 'unable to see during normal office hours'

Passage Reference: Naomi is also the best option for students who can only see a counsellor outside office hours. She is not in on Mondays, but starts early on Wednesday mornings and works late on Thursday evenings, so you can see her before your first class or after your last class on those days.

Why this is correct: The answer is Naomi Flynn because the speaker says she is available outside office hours. This directly matches being unable to attend during normal office hours.

Common Mistake: Some students choose Louise Bagshaw because she works all day, but that is a Paraphrase trap. Working all day is still during office hours, not outside them.

Paraphrasing: Transcript: 'outside office hours' = Statement: 'unable to see a counsellor during normal office hours'

Tips: When you hear time words like early, late, or outside, connect them to availability questions.

Key Vocabulary:

• outside = not during
• office hours = normal working time

Question Focus: Direct match - 'without a prior appointment'

Passage Reference: Louise staffs our drop-in centre throughout the day. If you need to see someone without a prior appointment, then she is the one to visit.

Why this is correct: The answer is Louise Bagshaw because she works at the drop-in centre. The speaker clearly says this is for students without a prior appointment.

Common Mistake: Some students choose Naomi Flynn because appointments are discussed near her name, but this is a Distractor trap. Naomi requires appointments, Louise does not.

Paraphrasing: Transcript: 'without a prior appointment' = Statement: 'do not have an appointment'

Tips: Words like drop-in are strong signals for no appointment questions.

Key Vocabulary:

• drop-in = no booking needed
• prior = before

Question Focus: Synonym match - 'anxiety' = 'trying to deal with anxiety'

Passage Reference: We encourage anyone who is trying to deal with anxiety to see him. Tony will introduce you to a full range of techniques to help you cope with this problem

Why this is correct: The answer is Tony Denby because the speaker says that anyone trying to deal with anxiety is encouraged to see him. This directly matches concerns related to anxiety.

Common Mistake: Some students choose Naomi Flynn because she helps worried students, but this is a Partial truth trap. Feeling worried about counselling is different from anxiety as a condition.

Paraphrasing: Transcript: 'deal with anxiety' = Statement: 'concerns are related to anxiety'

Tips: Listen for encouragement phrases like we encourage anyone. They often introduce the correct match.

Key Vocabulary:

• anxiety = stress or worry
• cope = deal with

General Tips:

• In Matching Features, scan the options first and remember what each person is responsible for.
• The speaker may describe the same person more than once. Keep listening until the full description is finished.
• Do not match based only on topic words like 'worried' or 'stress'. Always check the exact meaning.
• Questions usually follow the order of the recording. Use the previous answer to predict when the next one is coming.
• Options can be used more than once. Do not cross off a name after using it once.