Passage Reference: So, the first thing you'll need to do is fill in one of these, a personal information form. It's pretty straightforward and should only take you a few minutes.

Common Mistake: Students sometimes write application form because it sounds logical, but the speaker never says that phrase. You must copy the exact words you hear. This is a synonym trap.

Paraphrasing: Transcript: 'personal information form' = Diagram: 'personal information'

Tips: For the first box, listen for signpost phrases like the first thing you'll need to do.

Key Vocabulary:

• personal = about you
• information = details

Question Focus: What the questionnaire is about in the second step

Correct Answer: skills

Passage Reference: we'll give you a questionnaire about your skills to do. Again, I don't expect this to take you very long.

Why this is correct: After the form, the speaker explains you receive a questionnaire. You clearly hear it is about your skills, which is what the second box asks for.

Common Mistake: Some students write experience because it sounds similar, but that word is not said. This is a paraphrase trap.

Paraphrasing: Transcript: 'questionnaire about your skills' = Diagram: 'skills'

Tips: When you hear we'll give you, be ready because an answer often follows immediately.

Key Vocabulary:

• questionnaire = set of questions
• skills = abilities

Question Focus: Type of training course shown in the middle of the flow chart

Correct Answer: general

Passage Reference: you will then proceed to the next step of the process and attend a general course of training.

Why this is correct: Once the hotel accepts you, the speaker explains the next step. You hear general course of training, so the diagram only needs the word general.

Common Mistake: Students sometimes write training course, which is too long and repeats words already in the diagram. This is a partial truth trap.

Paraphrasing: Transcript: 'general course of training' = Diagram: 'general (training)'

Tips: In flow charts, you often only need one key word from a longer phrase.

Key Vocabulary:

• general = not specific
• training = learning for a job

Question Focus: Main activity included in the training course

Correct Answer: role-play

Passage Reference: so an important part of the course is role-play activities. You should have some fun while you learn.

Why this is correct: The speaker highlights what is important in the training. You hear role-play activities, which matches the box describing the training content.

Common Mistake: Some students miss the hyphen or think it must be plural. Both role-play and role play are accepted, but extra words are not. A spelling trap is common here.

Paraphrasing: Transcript: 'role-play activities' = Diagram: 'role-play'

Tips: Do not worry too much about hyphens in listening, but check spelling carefully.

Key Vocabulary:

• role-play = acting practice
• activities = tasks

Question Focus: Final item sent by the hotel in the last step

Correct Answer: video

Passage Reference: the final step is that you'll be contacted by the hotel you're going to work for, and they'll post you a video about themselves and the work involved. watching this will constitute further specific training for your job.

Why this is correct: At the end of the process, the speaker explains what the hotel sends you. You clearly hear they will post you a video, which is the final box.

Common Mistake: Students sometimes write training video, but the speaker only says video. Adding extra words is a word limit trap.

Paraphrasing: Transcript: 'post you a video' = Diagram: 'video'

Tips: Listen carefully at the end. Final steps often include concrete items like emails, letters, or videos.

Key Vocabulary:

• post = send
• video = film

General Tips:

• Flow chart questions follow the order of the recording, so move step by step as you listen.
• You must copy the exact word or words from the audio, not your own idea.
• Always check the word limit. One extra word makes the answer wrong.
• Listen for signpost phrases like first thing, next step, and final step.
• Use the diagram labels to predict the grammar of the answer before you hear it.