Meaning: "complained" means said something was wrong or bad.

Wrong options:

• complaned: It leaves out the "i". Check the letters: "complained". A small spelling mistake loses the mark.
• complains: "complains" is a close word, but it ends in "s". The speaker says "complained", which ends in "ed".

Correct answer: profession

Explanation: On the recording you hear "the medical profession". It comes after "medical", so you need a word for a group of workers.

Meaning: "profession" means a group of jobs that need training and skill.

Wrong options:

• proffession: It adds an extra "f". The right spelling is "profession". Every letter must be correct to get the mark.
• professionals: "professionals" has an extra "als" at the end. The speaker says "profession".

Correct answer: prescribing

Explanation: Listen again to "doctors prescribing habits". After "doctors" the sentence needs an action word that ends in ing.

Meaning: "prescribing" means giving a patient a drug or treatment.

Wrong options:

• prescriping: It has "p" where the word has "b". Check the letters: "prescribing". A small spelling mistake loses the mark.
• prescribe: "prescribe" is a close word, but it ends in "e". The speaker says "prescribing", which ends in "ing".

Correct answer: encouraging

Explanation: Here you hear "by encouraging the public". It comes after "by", so use an action word that ends in ing.

Meaning: "encouraging" means making people more likely to ask for something.

Wrong options:

• encoraging: It leaves out the "u". Write "encouraging". Only the exact spelling gets the mark.
• encourage: "encourage" is a close word, but it ends in "e". The speaker says "encouraging", which ends in "ing".