Meaning: "professional" means a person who does a job for pay or with training.

Wrong options:

• proffesional: It adds an extra "f" and it leaves out the "s". The right spelling is "professional". Every letter must be correct to get the mark.
• professor: "professor" is a close word, but it ends in "or". The speaker says "professional", which ends in "ional".

Correct answer: patients

Explanation: Here you hear "identifying patients with problems". The sentence needs a word for the people in the database.

Meaning: "patients" means people who receive medical care.

Wrong options:

• patiants: It has "a" where the word has "e". The right spelling is "patients". Every letter must be correct to get the mark.
• clients: This is a different word. The text talks about people receiving medical care, not customers.

Correct answer: assessed

Explanation: The speaker says "patients were assessed in". The sentence needs a past action word, so it ends in ed.

Meaning: "assessed" means examined or judged for their health needs.

Wrong options:

• assesed: It leaves out the "s". Write "assessed". Only the exact spelling gets the mark.
• accessed: This means looked into or reached. The sentence needs a word meaning examined.