Meaning: "materials" means the physical things used to make products.

Wrong options:

• materiels: It has "e" where the word has "a". Write "materials". Only the exact spelling gets the mark.
• material: "material" has no "s" at the end. The speaker says "materials", so write the "s".

Correct answer: minimize / minimise

Explanation: You hear "and minimize the time between". You need an action word that means make as small as possible. You can write "minimize" or "minimise". Both get the mark.

Meaning: "minimize" means to make something as small or short as possible.

Wrong options:

• minimze: It leaves out the "i". Check the letters: "minimize". A small spelling mistake loses the mark.
• maximize: That means make larger, not make smaller.

Correct answer: feedback

Explanation: Listen for "receiving the feedback from". It comes after "receiving the", so you need a word for a thing from the customer.

Meaning: "feedback" means information or response from the customer.

Wrong options:

• feedbak: It leaves out the "c". The right spelling is "feedback". Every letter must be correct to get the mark.

Correct answer: factors

Explanation: On the recording you hear "a number of factors such". The sentence needs a word for things that may cause delay.

Meaning: "factors" means things that help cause a result, here delays.

Wrong options:

• factor: "factor" has no "s" at the end. The speaker says "factors", so write the "s".

Correct answer: delivering

Explanation: Listen again to "lorries delivering the stock to". It follows "lorries", so you need an action word that ends in ing.

Meaning: "delivering" means bringing goods to a place.

Wrong options:

• deliverng: It leaves out the "i". Write "delivering". Only the exact spelling gets the mark.
• delivered: "delivered" is a close word, but it ends in "ed". The speaker says "delivering", which ends in "ing".