Meaning: "pleased" means happy or glad here.

Wrong options:

• plesed: It leaves out the "a". The right spelling is "pleased". Every letter must be correct to get the mark.
• please: "please" is missing the ending. The speaker says "pleased", with "d" at the end.

Correct answer: manufacturing

Explanation: On the recording you hear "US service manufacturing company". It names what the firm does and ends in ing.

Meaning: "manufacturing" means making goods in a factory.

Wrong options:

• manufaturing: It leaves out the "c". The right spelling is "manufacturing". Every letter must be correct to get the mark.
• manufacture: "manufacture" is a close word, but it ends in "e". The speaker says "manufacturing", which ends in "ing".

Correct answer: workplace

Explanation: Listen again to "pets in the workplace". It follows "in the", so you need a place word.

Meaning: "workplace" means the place where people do their job.

Wrong options:

• workplce: It leaves out the "a". The right spelling is "workplace". Every letter must be correct to get the mark.
• workshop: This means a different place. The sentence needs the general place for work.

Correct answer: allowing

Explanation: Here you hear "years, allowing their employees to". The word is the form that ends in ing.

Meaning: "allowing" means letting someone do something.

Wrong options:

• alowing: It leaves out the "l". Write "allowing". Only the exact spelling gets the mark.
• allow: "allow" is missing the ending. The speaker says "allowing", with "ing" at the end.

Correct answer: involved

Explanation: The speaker says "we only involved the 76". This is an action word and ends in ed.

Meaning: "involved" means included or took part with them.

Wrong options:

• involvd: It leaves out the "e". Check the letters: "involved". A small spelling mistake loses the mark.
• involve: "involve" is missing the ending. The speaker says "involved", with "d" at the end.

Correct answer: shift

Explanation: You hear "the 76 day shift employees". It is the work time word, written without extra endings.

Meaning: "shift" means the work period or time block people work.

Wrong options:

• shif: It leaves out the "t". Write "shift". Only the exact spelling gets the mark.
• shifts: "shifts" has an extra "s" at the end. The speaker says "shift", with no "s".

Correct answer: whatever

Explanation: Listen for "for whatever reason". One short word meaning any fits here.

Meaning: "whatever" means any or no specific reason.

Wrong options:

• watever: It leaves out the "h". The right spelling is "whatever". Every letter must be correct to get the mark.
• whichever: This means a choice between things. The sentence needs the word meaning any.