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Practice Listening: Fill in the Blanks (Type In) ID: #39271 Short Customer service
Instructions ›
You will hear a recording of a department store manager talking to her team. Type the missing words in each blank.
* Fill in the missing words into the blank fields
OK,  let’s  discuss  our  plans  for  the  coming  months.  And  the  first  thing  I’d  like  to  say  is  that  our  new    will  be  quite  different,  I  mean,  some  of  our    customers  may  be  surprised  when  they  see  the  items  in  the  store.  Therefore,  we  need  to  find  ways  to  meet  their  needs  while    our  items  to  other  customers.  

However,  I’m  confident  that  even  if  we’re  trying  to  change  the    of  our  store,  people  will  still  come  to  us  because  of  our  great  customer  service.  But  I  think  we’ll  need  to  show  the  new  products  in  a  really    way  to  get  people’s  attention.  Maybe  we  could  use  some  kind  of    to  do  this.  What  do  you  think?

Result:

AI explanationShows the answer. Tap to open.
Correct answer: collection

Explanation: Listen for "our new collection will". You need a word for a thing after "our new".

Meaning: "collection" means a group of items.

Wrong options:

  • colelction: Two letters are in the wrong order. Write "collection". Only the exact spelling gets the mark.
  • collecton: It leaves out the "i". Write "collection". Only the exact spelling gets the mark.
Correct answer: current

Explanation: On the recording you hear "some of our current customers". It comes before "customers", so you need a describing word.

Meaning: "current" means existing now.

Wrong options:

  • curent: It leaves out the "r". Write "current". Only the exact spelling gets the mark.
  • currant: This is a real word for a small fruit. The sentence needs a word meaning now.
Correct answer: promoting

Explanation: Listen again to "while promoting our items to". After "while" you need an action word that ends in ing.

Meaning: "promoting" means telling people about products to sell them.

Wrong options:

  • promting: It leaves out the "o". The right spelling is "promoting". Every letter must be correct to get the mark.
  • promote: "promote" is a close word, but it ends in "e". The speaker says "promoting", which ends in "ing".
Correct answer: image

Explanation: Here you hear "change the image of our". It comes after "the", so you need a word for a thing.

Meaning: "image" means how people see the store.

Wrong options:

  • imgae: Two letters are in the wrong order. Check the letters: "image". A small spelling mistake loses the mark.
  • imagine: "imagine" is a close word, but it ends in "ine". The speaker says "image", which ends in "e".
Correct answer: creative

Explanation: The speaker says "in a really creative way". It is a describing word before "way".

Meaning: "creative" means new and full of ideas.

Wrong options:

  • creatve: It leaves out the "i". Check the letters: "creative". A small spelling mistake loses the mark.
  • creatively: "creatively" has an extra "ly" at the end. The speaker says "creative".
Correct answer: theme

Explanation: You hear "some kind of theme to". After "kind of" you need a word for a thing.

Meaning: "theme" means a main idea or style used for display.

Wrong options:

  • theem: Two letters are in the wrong order. Write "theme". Only the exact spelling gets the mark.
  • scheme: This is a different word with a different meaning. It does not fit here.

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