Meaning: "documentation" means papers or records.

Wrong options:

• documenation: It leaves out the "t". Check the letters: "documentation". A small spelling mistake loses the mark.
• document: "document" is missing the ending. The speaker says "documentation", with "ation" at the end.

Correct answer: bites

Explanation: Here you hear "some dog bites and". The sentence needs the word for injuries from dogs.

Meaning: "bites" means injuries when a dog uses its teeth.

Wrong options:

• biites: It adds an extra "i". The right spelling is "bites". Every letter must be correct to get the mark.
• bits: This is a different word meaning small pieces, not dog injuries.

Correct answer: emotional

Explanation: The speaker says "happen with emotional support". It comes before "support", so you need a describing word for support.

Meaning: "emotional" means about feelings and comfort.

Wrong options:

• emocional: It has "c" where the word has "t". Write "emotional". Only the exact spelling gets the mark.
• emotive: "emotive" is a close word, but it ends in "ve". The speaker says "emotional", which ends in "onal".

Correct answer: treating

Explanation: You hear "Is treating that patient to". The word after "Is" is an action word meaning give care.

Meaning: "treating" means giving medical care or attention to someone.

Wrong options:

• tretating: It adds an extra "t". Write "treating". Only the exact spelling gets the mark.
• treatment: "treatment" is a close word, but it ends in "ment". The speaker says "treating", which ends in "ing".

Correct answer: letterhead

Explanation: Listen for "letter on their letterhead saying". It comes after "their", so you need the official paper heading word.

Meaning: "letterhead" means the official heading on a letter or paper.

Wrong options:

• leterhead: It leaves out the "t". Write "letterhead". Only the exact spelling gets the mark.
• letter: "letter" is missing the ending. The speaker says "letterhead", with "head" at the end.