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Practice Listening: Highlight Incorrect Words ID: #39261 Short Trust Bank
Instructions ›
You will hear a recording of a customer service call to a bank. Below is a transcription of the recording. Some words in the transcription differ from what the speaker said. Please click on the words that are different.
* Click on the words that are different from what you hear
Result:

Correct Transcript:

Thank you for contacting All Trust Bank. We are unable to take your call right now but one of our advisers will be ready to help you as soon as possible. To make sure that you are talking to the right person, please select one of the following options:
Press 1 to check the latest interest rates, 2 for credit card applications, and press 3 for all other issues.
We would like you to note that we may record your call for training purposes.
AI explanationShows the answer. Tap to open.
Printed "assistants", the speaker says "advisers"

Explanation: In the audio you hear "one of our advisers will". Both words start with the same letter, so listen to the end of the word.

Printed "choose", the speaker says "select"

Explanation: Here the speaker says "please select one". The first letters are different, so listen to the whole word, not just the start.

Printed "exchange", the speaker says "interest"

Explanation: The speaker says "latest interest rates", not "exchange". The two words start with different letters, so follow the sound, not the meaning.

Printed "accounts", the speaker says "applications"

Explanation: Listen for "credit card applications". Both words start with the same letter, and the spoken word is much longer.

"Bank" matches the audio

Explanation: "All Trust Bank." may look formal and catch your eye. It is spoken exactly as printed, so do not click it.

"Press" matches the audio

Explanation: "Press 1 to check" sits next to the changed words and may distract you. The speaker says "press" exactly, so do not click it.

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