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Practice Listening: Multiple Choice, Multiple Answers ID: #39032 Medium Robert Cialdini
Instructions ›
Listen to the recording and answer the question by selecting all the correct responses. You will need to select more than one response.
This is what Robert Cialdini, who's a social psychologist called ethical influence. And and the way they do this is so, O Power was a famous example of an energy company. And you might ask, why would an energy company actively encourage their customers to consume less energy? But there were startup and they were, you know, more inclined to do something about about climate change. And so they basically gave customers a bill and on that bill, there was comparative information about the level of energy that their close neighbors were consuming. So people saw their own consumption relative to that of their neighbors. And they found that people would adjust their own energy consumption to the level of their neighbors, which is kind of conforming with the local norm. And again, they weren't telling people what they should be doing with their lives. But that is just a behavior that emerged. And later they found that sometimes this doesn't really work. When if somebody is doing well, and they're consuming less energy, and they found out to do much better than their neighbors, they start to backslide and conform to the opposite. But they find out if they put a smiley face on the building, you're doing good, that reinforces the behavior and just a small incentive like that actually had an enormous effect. Well, the effect actually was small was about a 1% to 2% increase. But when you scale that across all of the hundreds of thousands of customers, it really added up. And they think that's ethical because we're just revealing actual information to people.

Which of the following statements are correct based on the audio?

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Result:

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Option 2: "Providing comparative energy consumption information influenced people to adjust their consumption."

Explanation: This option is correct as the text explains that by providing customers with comparative information about their energy consumption relative to their neighbors, people adjusted their own consumption. This aligns with the main idea of ethical influence discussed in the text.

Option 1: "Power was an energy company that encouraged customers to consume more energy."

Explanation: This option is incorrect because the text states that Power encouraged customers to consume less energy, not more. The phrase 'consume less energy' is explicitly mentioned, contradicting the claim in this option.

Option 3: "Energy consumption remained unchanged after showing customers the energy consumption of their neighbors."

Explanation: This option is incorrect because the text indicates that people did adjust their energy consumption after being shown their neighbors' usage. The phrase 'people would adjust their own energy consumption' directly contradicts the claim that consumption remained unchanged.

Option 4: "A smiley face on the bill helped reinforce positive energy consumption behavior."

Explanation: This option is correct as the text mentions that putting a smiley face on the bill reinforced the behavior of consuming less energy. It highlights how a small incentive can have a significant effect, supporting the idea of ethical influence.

Option 5: "The overall effect of the smiley face on energy consumption was large."

Explanation: This option is incorrect because the text states that the effect of the smiley face was small, specifically a 1% to 2% increase. Therefore, claiming it was large contradicts the information provided in the text.

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