Transcript:
S1: Well firstly, thank you for seeing us, and we are sorry to trouble you, but we would like to complain about one of the members of staff in your courses office. She has been very rude when dealing with our queries about our exam results.
S2: And this is not the first time it has happened, it is not only exam results but there are other times too when I have not been happy with her attitude here.
P: Oh dear, I’m sorry to hear that. Can you be a bit more specific with what exactly has happened?
S3: Well my tutor told me I could collect my results until 2pm from the courses office, and on our classroom wall there is a big notice which says that the office is open every day until 2. However, when I got there yesterday at 1:45 the courses office assistant told me she was closing early. When I told her that I could not come back later, when the offices reopened at 4, she just replied “It’s not my problem”. I felt quite offended by her attitude, and this is not the first time she has replied in this rude manner.
S2: And, when I went in with a query about my results, she started to argue with me that she hadn’t received our results, she was very direct, and then she went to answer the phone, and told me to come back another time.
S3: Yes, that reminds me of the time when I had to wait for assistance for 10 minutes, because she was talking on the phone, to her friend! Talking about the weekend!
S1: I’m sorry but that is not professional at all.
According to the audio, what sort of complaints were there about the staff member?
Result:
AI explanationShows the answer. Tap to open.
Option 2: "Offensive rude attitude while responding to inquiries"
Explanation: This option is correct as the text explicitly describes the staff member's rude behavior when dealing with inquiries. For instance, S3 mentions feeling offended by her response, which supports the claim of an offensive rude attitude.
Option 1: "Not explaining the things on time"
Explanation: This option is incorrect because the text does not mention any complaints about the staff member failing to explain things on time. The complaints focus on her rude attitude and unprofessional behavior, rather than timing issues.
Option 3: "Asking for the extra charges to be paid"
Explanation: This option is incorrect because there is no mention in the text about the staff member asking for extra charges. The complaints are centered around her rudeness and unprofessionalism, not financial matters.
Option 4: "Closing early everyday"
Explanation: This option is incorrect as the text indicates that the staff member closed early on one occasion, but does not state that this is a regular occurrence. Therefore, it does not accurately reflect the complaints made.
Option 5: "Was busy with her personal phone calls"
Explanation: This option is correct because S3 mentions that the staff member was talking on the phone to a friend instead of assisting students. This behavior is part of the complaints regarding her unprofessional conduct.
Option 6: "Made them wait for a long period of time"
Explanation: This option is correct as S3 describes having to wait for 10 minutes for assistance while the staff member was on the phone. This delay is a valid complaint about her lack of attention to students' needs.
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