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Practice Listening: Multiple Choice, Multiple Answers ID: #43906 Medium Conflict Techniques
Instructions ›
You will see a video about understanding and resolving arguments effectively. Listen to the recording and answer the question by selecting all the correct responses. You will need to select more than one response.

Transcript:

When we're in the middle of an argument, we often don't know why or how we even got there, because so many arguments begin over trifles. The real issue is buried underneath. So let's focus on the first step in the resolution road map identifying the issues. Let's say Jack is under pressure at work. He's been missing deadlines and doing shoddy work. He's afraid Heather will fire him if he doesn't get his act together. Add to that the fact that he sees Heather as hypercritical and hovering. So how did Jack and Heather move from avoidance and blame to Houston? We have a problem. This classic line from the movie Apollo 13 was not phrase Houston. You have a problem. If it had, things would have turned out much more dire than they did for everyone. When we're in a blaming state of mind, acknowledging the conflict and being willing to talk about it may be far more difficult than all of the other steps combined. So pointing fingers keeps you in an endless cycle of blame and nowhere near uncovering the real issue.

According to the video, what are the key points to consider when resolving arguments?

* Click on the correct answers

Result:

AI explanationShows the answer. Tap to open.
Option 1: "Identifying the underlying issues"

Explanation: The text emphasizes the importance of focusing on the first step in resolving arguments, which is identifying the underlying issues. This aligns with the main idea that many arguments stem from trivial matters, and the real issues are often buried beneath them.

Option 2: "Avoiding all conflict"

Explanation: This option contradicts the text, which suggests that avoiding conflict does not lead to resolution. Instead, it highlights the necessity of addressing conflicts directly rather than avoiding them.

Option 3: "Blaming the other person"

Explanation: Blaming is presented in the text as a hindrance to resolving arguments. The author states that pointing fingers keeps individuals in a cycle of blame, preventing them from uncovering the real issues.

Option 4: "Acknowledging the conflict and being willing to talk"

Explanation: The text mentions that acknowledging the conflict and being willing to discuss it is crucial, even though it may be difficult. This reflects the importance of open communication in resolving arguments.

Option 5: "Understanding the initial triggers"

Explanation: While understanding triggers may be relevant, the text does not specifically mention this as a key point in resolving arguments. Instead, it focuses on identifying underlying issues and acknowledging conflicts.

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