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Practice Reading: Multiple Choice, Multiple Answers ID: #40343 IT department
Instructions ›
Read the email from a company's IT department about an upcoming system upgrade. Read the text and answer the question by selecting all the correct responses. You will need to select more than one response.
Dear Team,
We hope this message finds you well. We are excited to announce that our company will be undergoing a system upgrade next weekend, from Saturday 8 PM to Sunday 8 AM. This upgrade is a significant step towards enhancing our network security and improving overall system performance.
During this period, access to the company's internal systems, including email and the file sharing platform, will be temporarily unavailable. We understand this may cause some inconvenience, and we appreciate your patience and cooperation.
To minimize disruptions, we recommend that you plan any urgent work or file access needs around this schedule. Additionally, please ensure that all your files are properly saved and backed up before 6 PM on Saturday.
The IT department will be on hand to provide support and address any concerns you may have. Should you encounter any issues following the upgrade, please do not hesitate to contact us.
Thank you for your understanding and support as we work to make our IT infrastructure more robust and efficient.
Best regards,
The IT Department

What actions are recommended for employees in preparation for the system upgrade?

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Option 2: "Save and back up all files before 6 PM on Saturday"

Explanation: The text explicitly states that employees should ensure all files are properly saved and backed up before 6 PM on Saturday. This is a direct recommendation to prevent data loss during the upgrade.

Option 1: "Schedule urgent work after the upgrade"

Explanation: This option suggests scheduling urgent work after the upgrade, which is not recommended in the text. The text advises planning urgent work around the upgrade schedule, indicating that work should be done before the upgrade begins.

Option 3: "Contact IT for support before the upgrade begins"

Explanation: While contacting IT for support is mentioned, it is suggested for after the upgrade if issues arise, not before. Therefore, this option misrepresents the timing of when to contact IT.

Option 4: "Plan urgent work or file access needs around the upgrade schedule"

Explanation: The text recommends that employees plan any urgent work or file access needs around the upgrade schedule, indicating that they should be mindful of the downtime during the upgrade.

Option 5: "Avoid using email until the following Monday"

Explanation: This option implies a complete avoidance of email until Monday, which is not stated in the text. The text only mentions that access to email will be temporarily unavailable during the upgrade period.

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