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Practice Reading: Multiple Choice, Multiple Answers ID: #42022 System upgrade
Instructions ›
Read the email from an IT company to its employees about an upcoming system upgrade. Read the text and answer the question by selecting all the correct responses. You will need to select more than one response.
Dear Team,

We are excited to announce that next month, we will be implementing a comprehensive system upgrade across all departments. This upgrade is designed to improve our operational efficiency, enhance security measures, and provide you with a more streamlined workflow. The upgrade will occur over the weekend to minimise disruption to our work.

Please note, in preparation for the upgrade, we require all staff to complete a short training session on the new system functionalities. These sessions will be held in the week leading up to the upgrade and are essential for ensuring a smooth transition.

Additionally, we will be migrating all data to the new system. Therefore, we ask you to back up any important files by the end of next week. IT support will be available to assist with both the backup process and any queries you might have about the new system.

Thank you for your cooperation and support in making this transition as seamless as possible.

Best regards,

Alex Jennings
CTO

What actions are required from the employees in preparation for the system upgrade?

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Result:

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Option 2: "Complete a short training session."

Explanation: This option is correct as the text explicitly states that all staff are required to complete a short training session on the new system functionalities in preparation for the upgrade.

Option 1: "Attend a launch event."

Explanation: This option is incorrect because the text does not mention any launch event. The focus is on training sessions and data backup, not on attending an event.

Option 3: "Work over the weekend."

Explanation: This option is incorrect because the text specifies that the upgrade will occur over the weekend to minimize disruption, not that employees are required to work during that time.

Option 4: "Back up important files."

Explanation: This option is correct as the text clearly states that employees are asked to back up any important files by the end of next week in preparation for the system upgrade.

Option 5: "Provide feedback on the current system."

Explanation: This option is incorrect because the text does not mention anything about providing feedback on the current system. The focus is on training and data backup.

Option 6: "Seek assistance from IT support if needed."

Explanation: This option is correct as the text indicates that IT support will be available to assist with the backup process and any queries about the new system, implying that employees should seek help if needed.

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