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Practice Listening: Select Missing Word ID: #34290 Short productivity
Instructions ›
You will hear a recording about a topic. At the end of the recording the last word or group of words has been replaced by a beep. Select the correct option to complete the recording.

Transcript:

In the industry sector, mechanizing processes seem better for increasing productivity; but this does not necessarily imply improving services even though many activities related to providing services are impervious to an increase in productivity. Actually, in some cases, the temptation to increase productivity damages the services themselves. For example, productivity increases in the British retail sector due to mechanization, which have allowed companies to sell cheaper, have also been reinforced by lowering the quality standards of their sales services. Now, you can pay less for a pair of shoes, but you wait fifteen minutes more for a clerk to attend you since there are ..
* Click on the correct answer

Result:

AI explanationShows the answer. Tap to open.
Option 1: "fewer employees at shoe stores"

Explanation: The text discusses how mechanization in the retail sector has led to lower quality standards in service, specifically mentioning that customers now wait longer for assistance. The phrase 'fewer employees at shoe stores' directly correlates with the idea that reduced staff leads to longer wait times, supporting the main idea of the text regarding the negative impact of productivity increases on service quality.

Option 2: "more people in the que"

Explanation: While having 'more people in the queue' could imply longer wait times, it does not directly address the cause of the increased wait time mentioned in the text. The text emphasizes the reduction of staff as the primary reason for longer waits, making this option less relevant.

Option 3: "less number of executives present"

Explanation: This option suggests a reduction in executives, which does not relate to the context of customer service in retail stores. The text focuses on the number of employees assisting customers rather than executives, making this option irrelevant to the main point.

Option 4: "great level of exertion"

Explanation: This option introduces a concept of effort that is not discussed in the text. The text focuses on the relationship between mechanization, productivity, and service quality, and does not mention exertion or effort, rendering this option unrelated to the context.

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