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Practice Reading: Multiple Choice, Single Answer ID: #36741 Service orientation
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Read the text and answer the multiple-choice question by selecting the correct response. Only one response is correct.
There is a shift in our economy from a manufacturing to a service orientation. The increase in service-sector will require the managers to work more with people rather than with objects and things from the assembly line. On attending a conference which focused on the role of the service sector in the Indian economy, I was amazed. The conference gave a very interesting perspective on the role of the service sector in the rate in agriculture and industry. The current situation in India is that the growth rate of services has overtaken both agriculture and industry and is now contributing to more than fifty percent of GDR The services sector has the highest growth rate and is the least volatile sector. Growth is particularly marked in public services, IT and financial services.

This passage best supports the statement that:

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Option 3: "interpersonal skills will become more important in the future work place."

Explanation: The text highlights that managers in the service sector will need to work more with people rather than objects, indicating that interpersonal skills are becoming increasingly important. This aligns perfectly with the main idea of the passage, which discusses the growing significance of the service sector.

Option 1: "managers should have a balanced mind."

Explanation: This option does not directly relate to the main idea of the text, which focuses on the shift from manufacturing to service-oriented roles. The text does not discuss the mental state or balance of managers, making this option irrelevant.

Option 2: "assembly line will exist in service organisations."

Explanation: The text emphasizes a shift away from manufacturing, indicating that the assembly line is becoming less relevant in service organizations. Therefore, this statement contradicts the main idea presented in the passage.

Option 4: "manufacturing organisations ignore importance of people."

Explanation: While the text discusses a shift from manufacturing to service, it does not claim that manufacturing organizations ignore the importance of people. This option misrepresents the text's focus and introduces an unsupported assertion.

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