Why the other options are wrong:

• She is unfamiliar with using any type of snow blower.: She had an old snow blower before, so she is not unfamiliar with using one.
• She is planning to move to a smaller property soon.: She does not mention any plans to move to a smaller property.
• She wants to wait for a larger sale later in the winter.: She does not say she wants to wait for a bigger sale later in winter.

Correct Answer: It does not handle heavy or plow-packed snow well.

Why this is correct: The employee says single-stage models struggle with heavy, wet or plow-packed snow. The sale model is fine for lighter snowfalls, but after a big lake-effect storm the customer would have to work hard.

Why the other options are wrong:

• It requires more frequent maintenance than a two-stage blower.: The employee does not say single-stage models need more frequent maintenance.
• It lacks an electric start feature.: The stated limitation is difficulty with heavy, wet or plow-packed snow. Lack of electric start is not stated for the single-stage model.
• It is too large to store in most garages.: The employee says single-stage models are actually smaller and easier to store, not too large.

Correct Answer: Power steering.

Why this is correct: Power steering makes the heavier two-stage machine easier to turn. The employee says most customers of her size find it makes a big difference.

Why the other options are wrong:

• A wider clearing width.: A wider clearing width is a feature of the two-stage model, but it is not what makes it easier to use.
• A fold-down chute.: A fold-down chute is not mentioned - a fold-down handle is discussed for storage only.
• A lighter engine block.: A lighter engine block is not mentioned, and the two-stage model is actually heavier overall.

Correct Answer: She has limited storage space in her garage.

Why this is correct: The woman says her garage is pretty tight and asks if the two-stage model will fit. Storage space is a real concern that directly affects the employee's recommendation. He responds with measurements and a fold-down handle suggestion.

Why the other options are wrong:

• She is worried about the noise level.: Noise level is not mentioned as a worry for the woman.
• She wants the lowest possible price.: While cost matters, the employee focuses on driveway size and snow conditions, not just price.
• She prefers equipment made in Canada.: She does not express any preference for equipment made in Canada.

Correct Answer: It experiences less strain when clearing heavy snow.

Why this is correct: The employee says regular heavy-snow clearing puts less strain on the two-stage engine over time. A guaranteed longer engine life is not stated.

Why the other options are wrong:

• It requires fewer oil changes.: Fewer oil changes are not mentioned in the conversation.
• It uses a simpler mechanical design.: The two-stage model actually has more parts, not a simpler design.
• It comes with a longer warranty.: The three-year warranty is mentioned, but the employee's point here is about engine strain, not warranty length.

Correct Answer: It is a better long-term choice for Sudbury winters despite the cost.

Why this is correct: The employee says he recommends the two-stage model despite the higher price. He explains it is more reliable for the climate in Sudbury and worth the extra investment. Heavy snowfall makes it the better long-term choice.

Why the other options are wrong:

• It is unnecessary unless the driveway is extremely long.: He does not say the two-stage model is unnecessary unless the driveway is very long.
• It should be avoided due to higher maintenance needs.: He does not say to avoid it because of higher maintenance needs.
• It is only worthwhile for commercial use.: He recommends it for home use, not only for commercial purposes.