Why the other options are wrong:

• His dog needs a very short haircut.: The owner mentions heavy shedding and anxiety around loud noises, without saying the dog needs a very short haircut.
• His dog has skin allergies that flare up easily.: Skin allergies are not mentioned as a concern for his dog.
• His dog has never been groomed in Langley before.: While it is the dog's first professional groom, the environment concern is specifically about noise and anxiety.

Correct Answer: A full brush-out and light trimming.

Why this is correct: The groomer says the Comfort Package includes everything in the Basic Clean, plus a full brush-out, light trimming around the paws and tail, and a calming oatmeal shampoo. The brush-out and light trimming are not in the Basic Clean.

Why the other options are wrong:

• A complete haircut.: A complete haircut is included in the Full Groom package, not the Comfort Package.
• Teeth brushing.: Teeth brushing is part of the Full Groom, not the Comfort Package.
• Nail grinding.: Nail grinding is an add-on for any package at an extra 10 dollars - it is not included in the Comfort Package.

Correct Answer: It is scheduled with fewer dogs to reduce noise.

Why this is correct: The groomer says for the Full Groom, they schedule fewer pets at the same time, so it is quieter. This reduces noise and stress for anxious dogs during the session. It takes about two and a half hours in a calmer setting.

Why the other options are wrong:

• It automatically includes all add-ons at no cost.: The Full Groom does not automatically include all add-ons - extras like nail grinding still cost more.
• It is the fastest service offered.: The Full Groom takes the longest at about two and a half hours, making it the slowest option.
• It is designed only for dogs with severe shedding.: It is not designed only for dogs with severe shedding - it suits many different needs.

Correct Answer: They should be introduced carefully if used at all.

Why this is correct: The groomer usually does not suggest de-shedding on a first visit unless the dog is very calm, but says it is introduced gently in the Full Groom. This supports careful introduction when it is used.

Why the other options are wrong:

• They are only available with the Basic Clean.: De-shedding is part of the Full Groom, not the Basic Clean package.
• They replace the need for regular brushing.: The groomer discusses introducing de-shedding gently in the Full Groom, without saying it replaces brushing at home.
• They are mandatory for long-haired dogs.: The groomer usually avoids de-shedding on a first visit unless the dog is calm; it is not described as mandatory for all breeds.

Correct Answer: The Full Groom without extra add-ons.

Why this is correct: The groomer recommends the Full Groom without extra add-ons. It costs 95 dollars, which keeps the man under his 100-dollar limit. It also gives his dog the quiet one-on-one environment he needs.

Why the other options are wrong:

• Waiting until his dog is less anxious.: Waiting until the dog is less anxious is not a practical solution offered by the groomer.
• The Basic Clean with multiple add-ons.: The Basic Clean with multiple add-ons may not provide the quiet scheduling the dog needs.
• The Comfort Package with nail grinding.: The Comfort Package with nail grinding would be 85 dollars but does not offer the quieter environment.

Correct Answer: Contact the shop later to schedule an appointment.

Why this is correct: The groomer invites the customer to contact the shop when ready to book. The customer has asked about booking lead time and thanked the groomer, supporting later contact to schedule an appointment as the likely next step.

Why the other options are wrong:

• Attempt to groom his dog at home instead.: He does not say he will try grooming his dog at home instead.
• Ask his veterinarian about sedation options.: The groomer says they never use sedation, so asking a vet about it is not a likely next step.
• Look for a different groomer outside Langley.: He seems happy with this groomer and does not mention looking for a different one.