Why the other options are wrong:

• She is unhappy with her current provider in Vancouver.: She does not mention a current provider or being unhappy with one in Vancouver.
• She wants the fastest speed available in the city.: She does not say she wants the fastest speed available in the city - she focuses on reliability.
• Her children use a lot of online games.: She says it is just her with no kids, so children's gaming is not a factor.

Correct Answer: A monthly data allowance of 500 gigabytes.

Why this is correct: The tech specialist says the Standard plan includes 500 gigabytes of data per month. the provider adds that most single users do not go over that limit. This monthly data allowance is a key feature of the plan.

Why the other options are wrong:

• No data limit at all.: No data limit at all is a feature of the Unlimited plan, not the Standard plan.
• Fibre internet connection.: Fibre internet is not available in her building yet - it is still cable service.
• Free installation at any time of year.: Free installation is a temporary promotion before the end of June, not a standard plan feature.

Correct Answer: It offers higher speed with no data cap.

Why this is correct: The tech specialist says the Unlimited plan is 300 megabits per second with no data cap at all. It offers the highest speed and removes any data limit. It costs 95 dollars per month.

Why the other options are wrong:

• It is cheaper than the Standard plan.: Unlimited costs $95 per month, which is higher than the stated Standard price; it is not the cheaper alternative to Standard.
• It requires a one-year contract.: All plans are month-to-month, so no one-year contract is required.
• It is the only plan available in her building.: Three plans are available in her building, so the Unlimited plan is not the only option.

Correct Answer: It may not handle video calls smoothly.

Why this is correct: The specialist says Basic is suitable for browsing and email but video calls might lag. That possible difficulty makes it less suitable for the customer’s Zoom use.

Why the other options are wrong:

• It costs more than her budget allows.: The Basic plan’s speed and possible video-call lag are discussed, but no Basic price is given to show it exceeds the budget.
• It is only available with fibre service.: Fibre service is not available in her building for any plan.
• It is being discontinued soon.: The Basic plan being discontinued soon is never mentioned in the conversation.

Correct Answer: Signing up before the end of June.

Why this is correct: The provider offers to waive the $49 installation fee for signup before the end of June. That is the condition stated in the conversation.

Why the other options are wrong:

• Choosing the Unlimited plan.: Choosing the Unlimited plan is not stated as a condition for the waiver.
• Living in a newer building.: Living in a newer building is not mentioned as a requirement.
• Agreeing to a long-term contract.: Agreeing to a long-term contract is not required, since all plans are month-to-month.

Correct Answer: Complete the sign-up for the Standard plan.

Why this is correct: The woman says the Standard plan sounds right for her and tells the specialist to go ahead with it. the provider says the provider will start the paperwork. She is clearly signing up for the Standard plan now.

Why the other options are wrong:

• Choose the Basic plan to save money.: She chose the Standard plan, not the Basic plan.
• Keep comparing plans at other stores.: She has made her decision and is not comparing plans at other stores.
• Wait until fibre internet becomes available.: She does not mention waiting for fibre internet to become available.